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OnTrac
OnTrac
5001 – 10.000 Zaposleni
E-trgovinaLogistikaPrevoz
OnTrac je regionalni prevoznik paketov in ponudnik logističnih storitev, ki skrbi za potrebe e-trgovine, dostave na dom, maloprodaje in dostave med podjetji. Njegovo omrežje podpira kopenski prevoz, ekonomično storitev Ground Essentials ter ekspresno dostavo od ene do druge obale v 2–3 dneh, načrtovano za leto 2026. Poleg standardne dostave paketov OnTrac zagotavlja prilagojeno logistiko in prevoz časovno občutljivih pošiljk za panoge, kot sta zdravstvo in farmacija, ter specializirana popravila letal na tleh. Podjetje sodeluje tudi s platformami za e-trgovino in trgovci ter podpira neodvisne voznike in regionalne ponudnike storitev. Ekipe OnTrac delujejo na področjih logistike, transporta in e-trgovine, pri čemer se osredotočajo na hitrost dostave, stroškovno učinkovitost in sedemdnevne storitvene programe, ki trgovcem pomagajo izboljšati izpolnjevanje naročil in ohranjanje strank.
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Delovna mesta v podjetju

Remote Customer Experience Manager at OnTrac

Lead customer experience operations, escalations, and a team of four to five at OnTrac, a U.S. same-day and next-day delivery provider. Support major e-commerce and retail accounts.

USZdružene države Amerike
84.000 $ – 105.000 $ / leto
Na daljavoPolni delovni časSrednja ravenSeniorZahtevani Jezik: angleščinaPodpora strankam

Opis

  • Shape customer experience strategies that improve the end-to-end journey, satisfaction, loyalty, and retention.
  • Manage customer experience operations, streamlining procedures and maintaining efficient, consistent workflows.
  • Support escalation routes between Commercial and Operations.
  • Ensure daily customer questions and operational issues reach the right teams and receive timely attention.
  • Oversee customer experience support for OnTrac’s largest accounts by volume and revenue.
  • Lead, plan, schedule, and coach a team of four to five employees.
  • Set direction and promote consistent performance across the team.
  • Turn customer experience goals into practical action plans.
  • Translate functional plans into operational processes and oversee their execution.
  • Develop and advance operational initiatives that meet tactical objectives.

Zahteve

  • Bring at least five years of relevant experience, preferably including supervisory work.
  • Hold a bachelor’s degree or equivalent qualification.
  • Have advanced knowledge of customer experience management principles.
  • Know customer journey mapping and service design methods.
  • Understand customer satisfaction measurement tools, feedback programs, and customer analytics.
  • Use financial literacy to manage budgets and assess team return on investment.
  • Be able to lead a team of professionals and coach performance effectively.
  • Understand and follow OnTrac’s Acceptable Use policy and security guidelines.

Ugodnosti

  • Medical, dental, and vision insurance.
  • Life insurance and short- and long-term disability coverage.
  • 401(k) retirement plan with company matching.
  • Flexible vacation outside California, Colorado, Illinois, Massachusetts, Montana, and Nebraska; accrual starts at up to 96 hours in the first year and can rise with tenure to 160 hours.
  • Two floating holidays each year.
  • Paid sick leave.
  • Six paid company holidays.
  • Two weeks of paid pregnancy disability leave.
  • Four weeks of paid parental bonding leave.
  • Wellness and employee assistance programs.
  • Eligibility for bonus, commission, or other incentive compensation, with a bonus target of up to 15%.

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