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Perseus Group, Constellation Software
Perseus Group, Constellation Software
B2BSaaS
Perseus Group, Constellation Software, je organizacija B2B SaaS, ki vlaga v trajna programska podjetja, ki delujejo na specializiranih in ključnih trgih, ter jih razvija. Kot del družbe Constellation Software skupina deluje na več kot 100 vertikalnih trgih in ima portfelj več kot 800 podjetij. Njen model združuje trajni kapital z dolgoročno operativno podporo, ponavljajoče se prihodke pa ustvarja s podjetji SaaS in dejavnostmi vzdrževanja programske opreme. Perseus Group poudarja opolnomočeno vodenje, nenehne izboljšave, operativno odličnost in integriteto ter svojim podjetjem pomaga pri rasti in dolgoročnem ohranjanju stabilnosti.
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Delovna mesta v podjetju

Remote Customer Service Specialist, Retirement Plan Software

Support CalcAir retirement-plan software users by resolving service issues, testing updates, and helping guide product enhancements. The role also contributes to regulatory updates and customer education.

USZdružene države Amerike
67.500 $ – 82.500 $ / leto
Na daljavoPolni delovni časSrednja ravenSeniorZahtevani Jezik: angleščinaPodpora strankam

Opis

  • Assist customers by phone and email with software questions and issues
  • Log customer interactions in the ticketing system
  • Guide the development team on needed system changes and enhancements
  • Test fixes and new features before they are released
  • Prepare written resources and webinars about regulatory changes, product features, and customer concerns
  • Help update the software as laws and regulations change
  • Evaluate the software from the user’s perspective to confirm it meets customer needs
  • Recommend product improvements that strengthen the customer experience

Zahteve

  • At least three years of client services or software support experience in the pension industry
  • Strong knowledge of qualified retirement plans, including compliance testing, contributions, distributions, and document maintenance
  • Practical experience with retirement plan platforms such as CalcAir, DATAIR, Relius, ASC, FT Williams, or comparable software
  • Experience using ticketing systems and performance tracking tools
  • Willingness to explore automation that can improve the customer experience
  • Familiarity with ERISA and recent regulatory changes, including SECURE 2.0
  • ASPPA QKA or NIPA credentials, or active progress toward a credential, are helpful

Ugodnosti

  • Comprehensive total rewards package
  • Health and wellness benefits
  • Paid time off
  • Learning and development opportunities
  • Additional employee programs that support well-being and growth
  • Profit-sharing bonus plan
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Basic life insurance
  • Short-term disability insurance
  • Long-term disability insurance
  • 401(k) plan with company match
  • At least 10 vacation days for new employees
  • Sick time in accordance with state requirements
  • Eight company-paid holidays per year
  • Two personal holidays per year

Sorodna delovna mesta

Jerry

Remote Customer Service Agent – Insurance

Jerry
201 – 500 Zaposleni
Sponzor vizuma H1BLogistikaSvetovanjeTrženje
USZdružene države AmerikeAZArizonaFLFloridaNVNevadaNYNew YorkNCSeverna KarolinaTNTennesseeTXTeksasUTUtahVAVirginija
19 $ – 21 $ / ura
Na daljavoPolni delovni časSrednja ravenSeniorZahtevani Jezik: angleščinaPodpora strankam

Support Jerry.ai customers with car and home insurance by answering policyholder calls, handling service requests, and guiding them through products. Work remotely to resolve inquiries and share feedback that helps improve the customer experience.

Odpri
Carenet Health

Remote Healthcare Customer Service Representative - Carenet Health

Carenet Health
1001 – 5000 Zaposleni
TelekomunikacijeZdravstveno varstvoZdravstveno zavarovanje
USZdružene države Amerike
15 $ / ura
Na daljavoPolni delovni časSrednja ravenSeniorZahtevani Jezik: angleščinaPodpora strankam

Support Carenet Health members remotely by answering healthcare questions and guiding them toward care assessments. The role also involves researching concerns, verifying service eligibility, and documenting detailed calls.

Odpri