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Knights of Columbus
Knights of Columbus
1001 – 5000 Zaposleni
SvetovanjeZavarovanjeZdravstveno varstvo
Founded in 1882, Knights of Columbus is a Catholic fraternal organization focused on charity, unity, fraternity and patriotism. It serves a global membership of more than two million through member-focused services that include life insurance and investment offerings, as well as charitable programs. The organization also operates an insurance and financial services business. Its careers site provides information about employment opportunities.
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Delovna mesta v podjetju

Customer Service Coordinator

Support Knights of Columbus members and agents with insurance, annuity, and fraternal inquiries. Manage high-volume calls and emails by researching questions, resolving issues, and escalating requests when needed.

USZdružene države AmerikeCTConnecticut
39.500 $ – 67.000 $ / leto
Na daljavoPolni delovni časSrednja ravenSeniorZahtevani Jezik: angleščinaPodpora strankam

Opis

  • Respond to inbound calls and emails from Knights of Columbus members and agents.
  • Resolve complex questions about insurance, annuities, membership, and fraternal transactions.
  • Welcome callers professionally and verify their security information.
  • Ask focused questions to understand callers’ needs and provide suitable answers.
  • Research inquiries in KofC administrative systems.
  • Answer questions about life insurance, ownership rights, cash values, accounting and taxation, annuities, settlement options, and fraternal rules.
  • Follow established procedures when sharing policyholder information.
  • Determine when Home Office support is needed and refer requests to the appropriate departments.
  • Review and address email inquiries, or direct them to the relevant department.
  • Connect inquiries involving the KofC website with the appropriate departments.
  • Review departmental communications, product updates, and other support resources.
  • Complete additional customer service duties as assigned by the supervisor.
  • Prioritize first-call resolution, short hold times, clear call documentation, and appropriate escalation.
  • Take part in monthly quality reviews, feedback sessions, and mid-year evaluations.

Zahteve

  • Demonstrated customer service ability, with a focus on building trust and improving customer satisfaction.
  • Communicate effectively with active listening, empathy, and professionalism.
  • Write clearly and effectively.
  • Work productively and develop skills in a fast-paced, high-volume call center.
  • Learn new skills and adapt quickly to change.
  • Accept feedback to support performance and professional development.
  • Use computers effectively while managing multiple tasks.
  • High school diploma or equivalent.
  • Authorization to work in the United States.
  • Visa sponsorship is not available for this position.
  • Remain in a stationary position for most of the workday.
  • French Canadian or Spanish language skills are helpful but not required.

Ugodnosti

  • 13 paid holidays annually, in addition to vacation and paid sick leave.
  • Flexible workweek schedules.
  • Reimbursement for certifications, professional designations, and tuition.
  • 401(k) retirement savings plan with employer matching contributions.
  • Company-funded cash balance retirement plans.
  • Company-paid short-term disability and term life insurance.
  • Up to 12 weeks of childbirth leave under the short-term disability policy.
  • One week of fully paid parental leave for new parents, including adoptive and foster parents.
  • Multiple health insurance options, including premium-level family coverage and a pre-tax Health Savings Account with employer contributions.
  • Long-term disability insurance.
  • Dental insurance.
  • Vision insurance.
  • Health club membership reimbursement.
  • Employee Assistance Program.

Sorodna delovna mesta

Carenet Health

Remote Healthcare Customer Service Representative - Carenet Health

Carenet Health
1001 – 5000 Zaposleni
TelekomunikacijeZdravstveno varstvoZdravstveno zavarovanje
USZdružene države Amerike
15 $ / ura
Na daljavoPolni delovni časSrednja ravenSeniorZahtevani Jezik: angleščinaPodpora strankam

Support Carenet Health members remotely by answering healthcare questions and guiding them toward care assessments. The role also involves researching concerns, verifying service eligibility, and documenting detailed calls.

Odpri