LogoFresh Jobs Ahead
Knights of Columbus
Knights of Columbus
1.001 – 5.000 Angajați
AsigurăriAsistență medicalăConsultanță
Înființată în 1882, Knights of Columbus este o organizație fraternă catolică axată pe caritate, unitate, fraternitate și patriotism. Aceasta deservește o comunitate globală de peste două milioane de membri prin servicii dedicate membrilor, care includ asigurări de viață și opțiuni de investiții, precum și programe caritabile. Organizația desfășoară și activități în domeniul asigurărilor și al serviciilor financiare. Site-ul său de cariere oferă informații despre oportunitățile de angajare.
LinkedIn
Locurile de muncă ale companiei

Customer Service Coordinator

Support Knights of Columbus members and agents with insurance, annuity, and fraternal inquiries. Manage high-volume calls and emails by researching questions, resolving issues, and escalating requests when needed.

USStatele Unite ale AmericiiCTConnecticut
39.500 $ – 67.000 $ / an
RemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăAsistență clienți

Descriere

  • Respond to inbound calls and emails from Knights of Columbus members and agents.
  • Resolve complex questions about insurance, annuities, membership, and fraternal transactions.
  • Welcome callers professionally and verify their security information.
  • Ask focused questions to understand callers’ needs and provide suitable answers.
  • Research inquiries in KofC administrative systems.
  • Answer questions about life insurance, ownership rights, cash values, accounting and taxation, annuities, settlement options, and fraternal rules.
  • Follow established procedures when sharing policyholder information.
  • Determine when Home Office support is needed and refer requests to the appropriate departments.
  • Review and address email inquiries, or direct them to the relevant department.
  • Connect inquiries involving the KofC website with the appropriate departments.
  • Review departmental communications, product updates, and other support resources.
  • Complete additional customer service duties as assigned by the supervisor.
  • Prioritize first-call resolution, short hold times, clear call documentation, and appropriate escalation.
  • Take part in monthly quality reviews, feedback sessions, and mid-year evaluations.

Cerințe

  • Demonstrated customer service ability, with a focus on building trust and improving customer satisfaction.
  • Communicate effectively with active listening, empathy, and professionalism.
  • Write clearly and effectively.
  • Work productively and develop skills in a fast-paced, high-volume call center.
  • Learn new skills and adapt quickly to change.
  • Accept feedback to support performance and professional development.
  • Use computers effectively while managing multiple tasks.
  • High school diploma or equivalent.
  • Authorization to work in the United States.
  • Visa sponsorship is not available for this position.
  • Remain in a stationary position for most of the workday.
  • French Canadian or Spanish language skills are helpful but not required.

Beneficii

  • 13 paid holidays annually, in addition to vacation and paid sick leave.
  • Flexible workweek schedules.
  • Reimbursement for certifications, professional designations, and tuition.
  • 401(k) retirement savings plan with employer matching contributions.
  • Company-funded cash balance retirement plans.
  • Company-paid short-term disability and term life insurance.
  • Up to 12 weeks of childbirth leave under the short-term disability policy.
  • One week of fully paid parental leave for new parents, including adoptive and foster parents.
  • Multiple health insurance options, including premium-level family coverage and a pre-tax Health Savings Account with employer contributions.
  • Long-term disability insurance.
  • Dental insurance.
  • Vision insurance.
  • Health club membership reimbursement.
  • Employee Assistance Program.

Locuri de muncă similare

Carenet Health

Remote Healthcare Customer Service Representative - Carenet Health

Carenet Health
1.001 – 5.000 Angajați
Asigurare de sănătateAsistență medicalăTelecomunicații
USStatele Unite ale Americii
15 $ / oră
RemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăAsistență clienți

Support Carenet Health members remotely by answering healthcare questions and guiding them toward care assessments. The role also involves researching concerns, verifying service eligibility, and documenting detailed calls.

Deschide