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Carenet Health
Carenet Health
1.001 – 5.000 Angajați
Asigurare de sănătateAsistență medicalăTelecomunicații
Carenet Health colaborează cu furnizori de servicii medicale și plătitori pentru a conecta oamenii la servicii de îngrijire și sprijin. Serviciile sale includ telemedicină, susținere personalizată în domeniul sănătății, managementul îngrijirii și implicarea consumatorilor, cu accent pe reducerea lacunelor în îngrijire și pe sprijinirea pacienților în navigarea sistemului medical. Compania îmbină expertiza medicală, tehnologia și perspectivele consumatorilor pentru a susține experiențe și rezultate mai bune în îngrijire. Carenet Health activează în domeniile sănătății, asigurărilor de sănătate și telecomunicațiilor; acest profil nu precizează posturi disponibile sau nevoi actuale de recrutare.
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Locurile de muncă ale companiei

Remote Healthcare Customer Service Representative - Carenet Health

Support Carenet Health members remotely by answering healthcare questions and guiding them toward care assessments. The role also involves researching concerns, verifying service eligibility, and documenting detailed calls.

USStatele Unite ale Americii
15 $ / oră
RemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăAsistență clienți

Descriere

  • Deliver engaging customer support by phone.
  • Promote customer satisfaction through reliable, high-quality service.
  • Identify member needs and address healthcare concerns raised through outreach programs.
  • Support a 24/7/365 operation when needed.
  • Investigate issues, identify solutions, and resolve problems.
  • Confirm service eligibility and arrange callbacks when required.
  • Help meet service, sales, and business goals by achieving or exceeding performance targets.
  • Communicate effectively with callers from varied backgrounds.
  • Think, speak, and type at the same time while managing multiple tasks.
  • Listen to callers, process what they share, and document details accurately.
  • Contact health plan members, help them schedule care assessments, and encourage them to take the next step.

Cerințe

  • High school diploma or GED.
  • Ability to read, write, and understand instructions and correspondence.
  • Spanish language skills are a plus.
  • Sound judgment when addressing and resolving problems.
  • Computer proficiency, including navigating multiple programs.
  • Comfort working with two screens.
  • Basic familiarity with Microsoft Office.
  • Reliable attendance and ability to follow a published schedule.
  • Effective communication with callers across socioeconomic, cultural, geographic, racial, and age groups.
  • Ability to multitask while thinking, speaking, and typing.
  • Strong listening skills to receive, process, and document detailed information.
  • Assessments may be required and must be completed independently.

Beneficii

  • Health, dental, and vision insurance.
  • 401(k) plan with employer matching.
  • Paid time off and paid holidays.
  • Flexible spending accounts.
  • Employee wellness programs.
  • Career development and advancement opportunities.
  • Remote work-from-home position.

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