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Carenet Health
Carenet Health
1,001 – 5,000 Employees
HealthcareHealthcare InsuranceTelecommunications
Carenet Health works with healthcare providers and payers to connect people with care and support. Its services include telehealth, personalized health advocacy, care management, and consumer engagement, with a focus on closing gaps in care and helping patients navigate healthcare. The company combines healthcare expertise, technology, and consumer insights to support better care experiences and outcomes. Carenet Health operates across healthcare, healthcare insurance, and telecommunications; this profile does not specify current roles or hiring needs.
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Remote Healthcare Customer Service Representative - Carenet Health

Support Carenet Health members remotely by answering healthcare questions and guiding them toward care assessments. The role also involves researching concerns, verifying service eligibility, and documenting detailed calls.

USUnited States
$15 / hour
RemoteFull-timeMiddleSeniorEnglish RequiredCustomer Support

Description

  • Deliver engaging customer support by phone.
  • Promote customer satisfaction through reliable, high-quality service.
  • Identify member needs and address healthcare concerns raised through outreach programs.
  • Support a 24/7/365 operation when needed.
  • Investigate issues, identify solutions, and resolve problems.
  • Confirm service eligibility and arrange callbacks when required.
  • Help meet service, sales, and business goals by achieving or exceeding performance targets.
  • Communicate effectively with callers from varied backgrounds.
  • Think, speak, and type at the same time while managing multiple tasks.
  • Listen to callers, process what they share, and document details accurately.
  • Contact health plan members, help them schedule care assessments, and encourage them to take the next step.

Requirements

  • High school diploma or GED.
  • Ability to read, write, and understand instructions and correspondence.
  • Spanish language skills are a plus.
  • Sound judgment when addressing and resolving problems.
  • Computer proficiency, including navigating multiple programs.
  • Comfort working with two screens.
  • Basic familiarity with Microsoft Office.
  • Reliable attendance and ability to follow a published schedule.
  • Effective communication with callers across socioeconomic, cultural, geographic, racial, and age groups.
  • Ability to multitask while thinking, speaking, and typing.
  • Strong listening skills to receive, process, and document detailed information.
  • Assessments may be required and must be completed independently.

Benefits

  • Health, dental, and vision insurance.
  • 401(k) plan with employer matching.
  • Paid time off and paid holidays.
  • Flexible spending accounts.
  • Employee wellness programs.
  • Career development and advancement opportunities.
  • Remote work-from-home position.

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