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ExamWorks
ExamWorks
5,001 – 10,000 Employees
ConsultingHealthcareLegal

ExamWorks operates at the intersection of healthcare, consulting, and legal services, providing independent medical examinations and peer reviews for claims and related processes. Its work also includes bill reviews, Medicare compliance, medical-record and document management, and compliance auditing.

The company supports a broad physician network and develops enterprise platforms and workflow tools for healthcare organizations. Its teams combine clinical, operational, compliance, and technology expertise to help clients manage medical records and claims with greater consistency and reliability.

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Remote Customer Service Specialist – ExamWorks

Handle client questions, order issues, and records retrieval for ABI’s document management services. Support legal and insurance clients with clear communication and accurate case workflows.

USUnited States
$21 – $23 / hour
RemoteFull-timeMiddleSeniorEnglish RequiredCustomer Support

Description

  • Answer customer questions by email and phone, and reach out to resolve open issues.
  • Build client relationships and guide orders through operational workflows to completion.
  • Keep internal and external customers informed with timely updates.
  • Record client issues, interactions, and resolutions in the system.
  • Track assigned accounts for satisfaction concerns and delayed orders.
  • Explain order delays and coordinate requests for additional information.
  • Review cancellations and settled orders to ensure closing statements are appropriate.
  • Check Retrieval Department work orders for validity and facility compliance before forwarding them to Production.
  • Manage Special Circumstance Orders with strict deadlines and specific instructions.
  • Assist ABI Account Managers.
  • Guide clients through technical issues and help resolve them.
  • Prepare confidential correspondence, reports, and complex documents.
  • Work with internal departments to support customer satisfaction.
  • Maintain customer accounts by assessing and analyzing client needs.
  • Research business contact details online and identify subpoena-related entity options.
  • Use system reports to track new and sensitive client orders in progress.
  • Help with website registrations, demo requests, Client Pilot program requirements, and communication with the auditing department.
  • Complete other assigned duties.
  • Answer customer questions by email and phone, and reach out to resolve open issues.

Requirements

  • High school diploma or equivalent.
  • Previous experience in legal services, an insurance claims office, customer service, or sales.
  • Familiarity with medical-legal terminology and HIPAA requirements.
  • Understanding of the organization’s goals and objectives.
  • Self-motivated and able to work independently.
  • Ability to learn new ideas and concepts quickly.
  • Analytical and problem-solving skills.
  • Ability to prioritize and complete work in a high-pressure environment.
  • Able to multitask and adapt as duties change.
  • Typing speed of at least 45 words per minute.
  • Able to stay focused amid normal or heavy distractions.
  • Ability to follow company policies and procedures.

Benefits

  • Medical insurance.
  • Vision insurance.
  • Dental insurance.
  • Paid time off.
  • 401(k) plan.
  • Fast-paced team environment.
  • Equal opportunity employer.

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