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ExamWorks
ExamWorks
5,001 – 10,000 कर्मचारी
कानूनीपरामर्शस्वास्थ्य सेवा

ExamWorks स्वास्थ्य सेवा, परामर्श और कानूनी सेवाओं के संगम पर काम करती है। यह दावों और उनसे जुड़ी प्रक्रियाओं के लिए स्वतंत्र चिकित्सा परीक्षण और सहकर्मी समीक्षाएँ प्रदान करती है। इसके कार्यों में बिलों की समीक्षा, मेडिकेयर अनुपालन, चिकित्सा अभिलेखों और दस्तावेज़ों का प्रबंधन तथा अनुपालन ऑडिट भी शामिल हैं।

कंपनी चिकित्सकों के एक व्यापक नेटवर्क को सहयोग देती है और स्वास्थ्य सेवा संगठनों के लिए एंटरप्राइज़ प्लेटफ़ॉर्म तथा कार्यप्रवाह उपकरण विकसित करती है। इसकी टीमें नैदानिक, संचालन, अनुपालन और प्रौद्योगिकी विशेषज्ञता को मिलाकर ग्राहकों को चिकित्सा अभिलेखों और दावों का अधिक सुसंगत और विश्वसनीय ढंग से प्रबंधन करने में सहायता करती हैं।

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कंपनी की नौकरियाँ

Remote Customer Service Specialist – ExamWorks

Handle client questions, order issues, and records retrieval for ABI’s document management services. Support legal and insurance clients with clear communication and accurate case workflows.

USसंयुक्त राज्य
$21 – $23 / घंटा
रिमोटपूर्णकालिकमध्य स्तरवरिष्ठआवश्यक भाषा: अंग्रेज़ीग्राहक सहायता

विवरण

  • Answer customer questions by email and phone, and reach out to resolve open issues.
  • Build client relationships and guide orders through operational workflows to completion.
  • Keep internal and external customers informed with timely updates.
  • Record client issues, interactions, and resolutions in the system.
  • Track assigned accounts for satisfaction concerns and delayed orders.
  • Explain order delays and coordinate requests for additional information.
  • Review cancellations and settled orders to ensure closing statements are appropriate.
  • Check Retrieval Department work orders for validity and facility compliance before forwarding them to Production.
  • Manage Special Circumstance Orders with strict deadlines and specific instructions.
  • Assist ABI Account Managers.
  • Guide clients through technical issues and help resolve them.
  • Prepare confidential correspondence, reports, and complex documents.
  • Work with internal departments to support customer satisfaction.
  • Maintain customer accounts by assessing and analyzing client needs.
  • Research business contact details online and identify subpoena-related entity options.
  • Use system reports to track new and sensitive client orders in progress.
  • Help with website registrations, demo requests, Client Pilot program requirements, and communication with the auditing department.
  • Complete other assigned duties.
  • Answer customer questions by email and phone, and reach out to resolve open issues.

आवश्यकताएँ

  • High school diploma or equivalent.
  • Previous experience in legal services, an insurance claims office, customer service, or sales.
  • Familiarity with medical-legal terminology and HIPAA requirements.
  • Understanding of the organization’s goals and objectives.
  • Self-motivated and able to work independently.
  • Ability to learn new ideas and concepts quickly.
  • Analytical and problem-solving skills.
  • Ability to prioritize and complete work in a high-pressure environment.
  • Able to multitask and adapt as duties change.
  • Typing speed of at least 45 words per minute.
  • Able to stay focused amid normal or heavy distractions.
  • Ability to follow company policies and procedures.

लाभ

  • Medical insurance.
  • Vision insurance.
  • Dental insurance.
  • Paid time off.
  • 401(k) plan.
  • Fast-paced team environment.
  • Equal opportunity employer.

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