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ExamWorks
ExamWorks
5.001 – 10.000 Angajați
Asistență medicalăConsultanțăJuridic

ExamWorks activează la intersecția dintre domeniul medical, consultanță și servicii juridice, oferind examinări medicale independente și evaluări realizate de specialiști de același nivel pentru dosare de despăgubire și procese conexe. Activitatea sa include, de asemenea, verificarea facturilor, conformitatea cu cerințele Medicare, gestionarea dosarelor medicale și a documentelor, precum și audituri de conformitate.

Compania sprijină o rețea extinsă de medici și dezvoltă platforme pentru organizații și instrumente de gestionare a fluxurilor de lucru pentru organizații din domeniul medical. Echipele sale combină expertiza clinică, operațională, de conformitate și tehnologică pentru a ajuta clienții să gestioneze dosarele medicale și cererile de despăgubire cu mai multă consecvență și fiabilitate.

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Locurile de muncă ale companiei

Remote Customer Service Specialist – ExamWorks

Handle client questions, order issues, and records retrieval for ABI’s document management services. Support legal and insurance clients with clear communication and accurate case workflows.

USStatele Unite ale Americii
21 $ – 23 $ / oră
RemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăAsistență clienți

Descriere

  • Answer customer questions by email and phone, and reach out to resolve open issues.
  • Build client relationships and guide orders through operational workflows to completion.
  • Keep internal and external customers informed with timely updates.
  • Record client issues, interactions, and resolutions in the system.
  • Track assigned accounts for satisfaction concerns and delayed orders.
  • Explain order delays and coordinate requests for additional information.
  • Review cancellations and settled orders to ensure closing statements are appropriate.
  • Check Retrieval Department work orders for validity and facility compliance before forwarding them to Production.
  • Manage Special Circumstance Orders with strict deadlines and specific instructions.
  • Assist ABI Account Managers.
  • Guide clients through technical issues and help resolve them.
  • Prepare confidential correspondence, reports, and complex documents.
  • Work with internal departments to support customer satisfaction.
  • Maintain customer accounts by assessing and analyzing client needs.
  • Research business contact details online and identify subpoena-related entity options.
  • Use system reports to track new and sensitive client orders in progress.
  • Help with website registrations, demo requests, Client Pilot program requirements, and communication with the auditing department.
  • Complete other assigned duties.
  • Answer customer questions by email and phone, and reach out to resolve open issues.

Cerințe

  • High school diploma or equivalent.
  • Previous experience in legal services, an insurance claims office, customer service, or sales.
  • Familiarity with medical-legal terminology and HIPAA requirements.
  • Understanding of the organization’s goals and objectives.
  • Self-motivated and able to work independently.
  • Ability to learn new ideas and concepts quickly.
  • Analytical and problem-solving skills.
  • Ability to prioritize and complete work in a high-pressure environment.
  • Able to multitask and adapt as duties change.
  • Typing speed of at least 45 words per minute.
  • Able to stay focused amid normal or heavy distractions.
  • Ability to follow company policies and procedures.

Beneficii

  • Medical insurance.
  • Vision insurance.
  • Dental insurance.
  • Paid time off.
  • 401(k) plan.
  • Fast-paced team environment.
  • Equal opportunity employer.

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