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OnTrac
OnTrac
5,001 – 10,000 कर्मचारी
ई-कॉमर्सपरिवहनलॉजिस्टिक्स
OnTrac एक क्षेत्रीय पार्सल वाहक और लॉजिस्टिक्स प्रदाता है, जो ई-कॉमर्स, आवासीय, खुदरा और व्यवसाय-से-व्यवसाय डिलीवरी की जरूरतों को पूरा करता है। इसका नेटवर्क ग्राउंड शिपिंग, Ground Essentials नामक किफायती सेवा और 2026 के लिए नियोजित 2–3 दिन की देश-भर में एक्सप्रेस डिलीवरी सुविधा प्रदान करता है। मानक पार्सल डिलीवरी के अलावा, OnTrac स्वास्थ्य सेवा और फार्मास्यूटिकल्स जैसे क्षेत्रों के लिए कस्टम लॉजिस्टिक्स और समय-संवेदी शिपमेंट, साथ ही विमान के जमीन पर होने के दौरान आवश्यक विशेष मरम्मत सेवाएं भी संभालता है। कंपनी ई-कॉमर्स प्लेटफॉर्म और खुदरा विक्रेताओं के साथ काम करती है तथा स्वतंत्र ड्राइवरों और क्षेत्रीय सेवा प्रदाताओं को सहयोग देती है। OnTrac की टीमें लॉजिस्टिक्स, परिवहन और ई-कॉमर्स के क्षेत्र में काम करती हैं और डिलीवरी की गति, लागत दक्षता तथा सातों दिन चलने वाले सेवा कार्यक्रमों पर ध्यान केंद्रित करती हैं, जिससे व्यापारियों को ऑर्डर पूर्ति और ग्राहक बनाए रखने में सुधार करने में मदद मिलती है।
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कंपनी की नौकरियाँ

Remote Customer Experience Manager at OnTrac

Lead customer experience operations, escalations, and a team of four to five at OnTrac, a U.S. same-day and next-day delivery provider. Support major e-commerce and retail accounts.

USसंयुक्त राज्य
$84,000 – $1,05,000 / वर्ष
रिमोटपूर्णकालिकमध्य स्तरवरिष्ठआवश्यक भाषा: अंग्रेज़ीग्राहक सहायता

विवरण

  • Shape customer experience strategies that improve the end-to-end journey, satisfaction, loyalty, and retention.
  • Manage customer experience operations, streamlining procedures and maintaining efficient, consistent workflows.
  • Support escalation routes between Commercial and Operations.
  • Ensure daily customer questions and operational issues reach the right teams and receive timely attention.
  • Oversee customer experience support for OnTrac’s largest accounts by volume and revenue.
  • Lead, plan, schedule, and coach a team of four to five employees.
  • Set direction and promote consistent performance across the team.
  • Turn customer experience goals into practical action plans.
  • Translate functional plans into operational processes and oversee their execution.
  • Develop and advance operational initiatives that meet tactical objectives.

आवश्यकताएँ

  • Bring at least five years of relevant experience, preferably including supervisory work.
  • Hold a bachelor’s degree or equivalent qualification.
  • Have advanced knowledge of customer experience management principles.
  • Know customer journey mapping and service design methods.
  • Understand customer satisfaction measurement tools, feedback programs, and customer analytics.
  • Use financial literacy to manage budgets and assess team return on investment.
  • Be able to lead a team of professionals and coach performance effectively.
  • Understand and follow OnTrac’s Acceptable Use policy and security guidelines.

लाभ

  • Medical, dental, and vision insurance.
  • Life insurance and short- and long-term disability coverage.
  • 401(k) retirement plan with company matching.
  • Flexible vacation outside California, Colorado, Illinois, Massachusetts, Montana, and Nebraska; accrual starts at up to 96 hours in the first year and can rise with tenure to 160 hours.
  • Two floating holidays each year.
  • Paid sick leave.
  • Six paid company holidays.
  • Two weeks of paid pregnancy disability leave.
  • Four weeks of paid parental bonding leave.
  • Wellness and employee assistance programs.
  • Eligibility for bonus, commission, or other incentive compensation, with a bonus target of up to 15%.

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