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Hello Heart
Hello Heart
51 – 200 Xodimlar
FarovonlikKonsaltingSog‘liqni saqlash
Hello Heart is a healthcare technology company whose mobile app helps people monitor and manage their heart health. Members can track blood pressure, receive real-time tips, and use personalized insights to support healthier habits. Hello Heart works with businesses, health plans, and labor unions to offer these tools to employees and members, with a focus on protecting personal health information. The company operates in healthcare and wellness, bringing together technology and health expertise to support its partners and the people they serve.
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Kompaniyadagi ish o‘rinlari

Remote User Support Specialist

Support Hello Heart members using its AI-powered heart health platform by investigating app, device, and account issues. Help improve the member experience through clear, thoughtful support.

USAmerika Qo‘shma Shtatlari
60 000 $ – 72 000 $ / yil
MasofaviyTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: inglizchaMijozlarni qo‘llab-quvvatlash

Tavsif

  • Manage the support queue and respond to members by email and phone with care, accuracy, and clear notes.
  • Investigate app, device, and account problems, resolve them, and identify when additional support is needed.
  • Work toward team targets for response times, member satisfaction, and ticket quality while resolving issues accurately.
  • Own support requests through resolution, track open tickets and next steps, and keep members informed.
  • Guide members through difficult or sensitive situations with empathy, patience, and sound judgment.
  • Gather relevant details about widespread or complex issues and escalate them appropriately.
  • Work with teammates and other departments, provide clear updates, and raise concerns promptly.
  • Follow HIPAA guidelines and Hello Heart security policies to safeguard member information.
  • Keep up with product changes, identify recurring member challenges, and recommend improvements to support processes and the member experience.
  • Use approved AI tools to improve individual and team workflows, check output for accuracy, and safeguard private information.

Talablar

  • Previous experience in customer or technical support.
  • Strong written and verbal communication, including the ability to explain technical issues in plain language.
  • Strong problem-solving skills and sound judgment, with the ability to stay organized and accurate during busy periods.
  • Willingness to accept feedback, learn from mistakes, share ideas, and ask for help.
  • Experience with Zendesk or another customer support platform.
  • Experience using AI tools such as ChatGPT, Claude, or Gemini to solve problems or improve daily work, and interest in learning new applications.
  • A quiet, private workspace suitable for protecting healthcare information.

Imtiyozlar

  • Positive, diverse, and supportive culture.
  • Collaborative, creative, and courageous work environment.
  • Full-time position.

O‘xshash ish o‘rinlari

Knights of Columbus

Customer Service Coordinator

Knights of Columbus
1 001 – 5 000 Xodimlar
KonsaltingSog‘liqni saqlashSug‘urta
USAmerika Qo‘shma ShtatlariCTKonnektikut
39 500 $ – 67 000 $ / yil
MasofaviyTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: inglizchaMijozlarni qo‘llab-quvvatlash

Support Knights of Columbus members and agents with insurance, annuity, and fraternal inquiries. Manage high-volume calls and emails by researching questions, resolving issues, and escalating requests when needed.

Ochish
Jerry

Remote Customer Service Agent – Insurance

Jerry
201 – 500 Xodimlar
H1B vizasi homiysiKonsaltingLogistikaMarketing
USAmerika Qo‘shma ShtatlariAZArizonaFLFloridaNVNevadaNYNyu-YorkNCShimoliy KarolinaTNTennessiTXTexasUTYutaVAVirjiniya
19 $ – 21 $ / soat
MasofaviyTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: inglizchaMijozlarni qo‘llab-quvvatlash

Support Jerry.ai customers with car and home insurance by answering policyholder calls, handling service requests, and guiding them through products. Work remotely to resolve inquiries and share feedback that helps improve the customer experience.

Ochish
Carenet Health

Remote Healthcare Customer Service Representative - Carenet Health

Carenet Health
1 001 – 5 000 Xodimlar
Sog‘liqni saqlashTelekommunikatsiyalarTibbiy sug‘urta
USAmerika Qo‘shma Shtatlari
15 $ / soat
MasofaviyTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: inglizchaMijozlarni qo‘llab-quvvatlash

Support Carenet Health members remotely by answering healthcare questions and guiding them toward care assessments. The role also involves researching concerns, verifying service eligibility, and documenting detailed calls.

Ochish