HSI
HSI
HSI onlayn va yuzma-yuz dasturlar orqali xavfsizlik bo‘yicha treninglar, kasbiy rivojlanish va sanoat ko‘nikmalarini o‘rgatishni taqdim etadi. Uning dasturlari CPR, AED, birinchi yordam, faol hujumlarga tayyorgarlik, kimyoviy moddalarni boshqarish va ish joyi xavfsizligiga oid boshqa mavzularni qamrab oladi. Ushbu takliflar tashkilotlarga xavfsizlik va atrof-muhit talablariga muvofiq treninglar hamda muvofiqlikni boshqarishda yordam berish uchun mo‘ljallangan sun’iy intellekt asosidagi ta’limni boshqarish vositalari bilan qo‘llab-quvvatlanadi. HSI sog‘liqni saqlash, qurilish, logistika, ishlab chiqarish, neft-gaz va jamoat xavfsizligi kabi sohalardagi jamoalarga ta’lim va xavfsizlik boshqaruvini kundalik operatsiyalarga integratsiya qilishda yordam beradi.

Customer Support Specialist - Sydney (Hybrid)

Support customers using HSI’s Solv health and safety management platform. Resolve issues, guide users, and deliver training across multiple support channels.

Tavsif

  • Handle a high volume of customer cases through an online support system, providing accurate and timely responses
  • Deliver practical, professional, and customer-focused assistance across multiple communication channels
  • Investigate, troubleshoot, and resolve customer issues, performing testing and analysis when needed
  • Own support cases from initial investigation through resolution while maintaining regular communication with customers
  • Escalate complex issues and work with internal teams to reach effective resolutions
  • Record customer interactions, investigation results, and resolutions accurately in support systems
  • Help customers use platform features and functionality effectively
  • Lead customer training sessions, including webinars
  • Track recurring issues, customer feedback, and potential product improvements, sharing insights with relevant stakeholders
  • Uphold service levels and quality standards while following company security, privacy, and data protection requirements
  • Contribute to team initiatives, testing, process improvements, and other operational projects as needed

Talablar

  • 1–2 years of experience in a fast-paced customer support role, preferably within a SaaS environment
  • Excellent written and verbal communication skills, with the flexibility to tailor messages to different audiences
  • Strong problem-solving, troubleshooting, and analytical abilities
  • Ability to explain technical concepts clearly and practically to both technical and non-technical users
  • Experience using support and case management tools such as Salesforce, Zoho, or comparable systems
  • Technical aptitude and the ability to learn new systems, technologies, and processes quickly
  • Strong organisation skills and the ability to manage competing priorities and workloads
  • Ability to work effectively both independently and as part of a team
  • Customer-focused approach with a commitment to high-quality service and positive outcomes
  • Knowledge of Workers Compensation, Occupational Health & Safety, Injury Management, or related fields is advantageous

Imtiyozlar

  • Confidential, complimentary access to an Employee Assistance Program
  • Paid birthday leave through a Birthday Bonus Day
  • Tuition reimbursement for eligible education expenses that support professional development
  • Monthly catered lunches at the office
  • 16 hours of paid volunteer leave each year for causes aligned with the company mission
  • Free skin checks and flu vaccinations
  • Collaborative and supportive team environment

O‘xshash ish o‘rinlari

Knowtion Health

Remote Talent Acquisition Manager

Knowtion Health

Oversee recruiting systems, requisitions, analytics, and contingent workforce operations at Knowtion Health. Help support scalable hiring processes for a growing healthcare company.

Ochish
Napco National

Purchasing Coordinator, Saudi Arabia (Remote)

Napco National

Coordinate purchasing operations for a manufacturing business in Saudi Arabia, from purchase orders and supplier deliveries to customs paperwork and material transfers. Support shipment clearance, invoice processing, supplier claims, and product certificate renewals.

Ochish
Terumo Medical Corporation

Region Manager, Terumo Interventional Systems Sales

Terumo Medical Corporation

Lead medical device sales across a North Central New Jersey region, managing field teams and hospital relationships. Drive regional revenue, sales performance, and compliant promotion of Terumo Interventional Systems products.

Ochish