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HSI
HSI
501 – 1.000 Angajați
Asistență medicalăConstrucțiiLogistică
HSI oferă instruire în domeniul siguranței, dezvoltare profesională și educație pentru competențe industriale prin programe online și cu participare fizică. Oferta sa include cursuri de resuscitare cardiopulmonară, utilizarea defibrilatoarelor externe automate, acordarea primului ajutor, pregătirea pentru incidente cu trăgători activi, gestionarea substanțelor chimice și alte subiecte privind siguranța la locul de muncă. Acestea sunt susținute de instrumente de management al învățării bazate pe inteligență artificială, concepute pentru a ajuta organizațiile să gestioneze instruirea și conformitatea cu cerințele de siguranță și de mediu. HSI deservește echipe din sectoare precum sănătatea, construcțiile, logistica, producția, industria petrolului și gazelor și siguranța publică, ajutându-le să integreze managementul învățării și al siguranței în operațiunile zilnice.
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Locurile de muncă ale companiei

Customer Support Specialist - Sydney (Hybrid)

Support customers using HSI’s Solv health and safety management platform. Resolve issues, guide users, and deliver training across multiple support channels.

AUAustralia
70.000 $ – 85.000 $ / an
HibridContractJuniorNu este necesară o diplomăLimbă Obligatorie: englezăAsistență clienți

Descriere

  • Handle a high volume of customer cases through an online support system, providing accurate and timely responses
  • Deliver practical, professional, and customer-focused assistance across multiple communication channels
  • Investigate, troubleshoot, and resolve customer issues, performing testing and analysis when needed
  • Own support cases from initial investigation through resolution while maintaining regular communication with customers
  • Escalate complex issues and work with internal teams to reach effective resolutions
  • Record customer interactions, investigation results, and resolutions accurately in support systems
  • Help customers use platform features and functionality effectively
  • Lead customer training sessions, including webinars
  • Track recurring issues, customer feedback, and potential product improvements, sharing insights with relevant stakeholders
  • Uphold service levels and quality standards while following company security, privacy, and data protection requirements
  • Contribute to team initiatives, testing, process improvements, and other operational projects as needed

Cerințe

  • 1–2 years of experience in a fast-paced customer support role, preferably within a SaaS environment
  • Excellent written and verbal communication skills, with the flexibility to tailor messages to different audiences
  • Strong problem-solving, troubleshooting, and analytical abilities
  • Ability to explain technical concepts clearly and practically to both technical and non-technical users
  • Experience using support and case management tools such as Salesforce, Zoho, or comparable systems
  • Technical aptitude and the ability to learn new systems, technologies, and processes quickly
  • Strong organisation skills and the ability to manage competing priorities and workloads
  • Ability to work effectively both independently and as part of a team
  • Customer-focused approach with a commitment to high-quality service and positive outcomes
  • Knowledge of Workers Compensation, Occupational Health & Safety, Injury Management, or related fields is advantageous

Beneficii

  • Confidential, complimentary access to an Employee Assistance Program
  • Paid birthday leave through a Birthday Bonus Day
  • Tuition reimbursement for eligible education expenses that support professional development
  • Monthly catered lunches at the office
  • 16 hours of paid volunteer leave each year for causes aligned with the company mission
  • Free skin checks and flu vaccinations
  • Collaborative and supportive team environment

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