CSC Generation
CSC Generation
CSC Generation — chakana savdo, elektron tijorat va ulgurji savdo operatsiyalarida daromad o‘sishi hamda birlik marjasini boshqarishni qo‘llab-quvvatlash uchun avtomatlashtirish va sun’iy intellektdan foydalanadigan chakana savdo texnologiyalari kompaniyasi. Uning portfeli internetda sotiladigan 325 000 ta mahsulotni qamrab oladi, One Kings Lane va Sur La Table kabi brendlari esa har oy 10 milliondan ortiq sahifa ko‘rishlarini jalb qiladi. Kompaniya shakllangan brendlarni sotib olish orqali tarmog‘ini kengaytiradi hamda chakana savdo texnologiyalari, elektron tijorat, brend operatsiyalari va ma’lumotlarga asoslangan biznesni takomillashtirish yo‘nalishlarida ishlaydigan jamoalarni birlashtiradi. Ish izlovchilar uchun CSC Generation o‘sib borayotgan iste’molchi brendlari va chakana savdo bizneslari portfeliga hissa qo‘shish imkoniyatlarini taqdim etadi.

Bilingual IT Service Desk Agent – Onsite in Mexico City

Provide bilingual IT support to CSC Generation users in an onsite Mexico City role. Troubleshoot Windows, hardware, software, network, and Jira Help Desk issues through phone, in-person, remote, and ticket-based support.

Tavsif

  • Manage service desk tickets received through phone calls, email, and voicemail
  • Record, document, and track incidents and service requests in Jira Help Desk
  • Apply established troubleshooting procedures and escalate complex issues to Level 2 or Level 3 support
  • Deliver one-on-one technical assistance to end users by phone and in person
  • Monitor IT systems and network performance
  • Maintain, diagnose, and repair desktop and laptop hardware
  • Install, configure, and maintain software applications
  • Attend team meetings and help improve support processes
  • Develop and maintain internal knowledge base articles and technical documentation
  • Handle user inquiries promptly and professionally
  • Support employee onboarding and offboarding, including access management, software provisioning, and equipment setup or return
  • Deliver technical assistance remotely and onsite
  • Keep current with technology developments, best practices, and security procedures

Talablar

  • Demonstrated knowledge of Windows desktop operating systems and troubleshooting for hardware and software problems
  • Familiarity with common web browsers, Outlook and other email clients, essential business applications, security tools, and antivirus software
  • Strong written and verbal communication abilities
  • Well-developed analytical and diagnostic skills
  • Consistent focus on providing high-quality customer service
  • Ability to collaborate effectively with a team
  • Reliable attendance of at least 98% and consistent compliance with assigned shift schedules
  • Availability to travel within the city and work weekends or outside standard hours when needed
  • Clean disciplinary record with no written warnings
  • Previous help desk or IT support experience is preferred but not required
  • Experience with Jira Help Desk or another ticketing platform is preferred but not required

Imtiyozlar

  • Six-month seasonal agreement for the peak season
  • Termination bonus
  • Statutory benefits from the first day
  • Company-provided equipment
  • Training fully paid by the employer
  • One-hour lunch plus two 15-minute breaks
  • Two weekly days off on Friday and Saturday
  • Total Pass access

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