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CSC Generation
CSC Generation
1,001 – 5,000 कर्मचारी
ई-कॉमर्सकृत्रिम बुद्धिमत्ताखुदरा
CSC Generation एक रिटेल टेक्नोलॉजी कंपनी है, जो रिटेल, ई-कॉमर्स और थोक परिचालनों में राजस्व वृद्धि और प्रति-इकाई मार्जिन प्रबंधन को बेहतर बनाने के लिए स्वचालन और कृत्रिम बुद्धिमत्ता का उपयोग करती है। इसके पोर्टफोलियो में ऑनलाइन बेचे जाने वाले 325,000 उत्पाद शामिल हैं और इसके ब्रांडों को हर महीने 10 मिलियन से अधिक पेज व्यू मिलते हैं। इनमें One Kings Lane और Sur La Table शामिल हैं। कंपनी स्थापित ब्रांडों का अधिग्रहण करके अपने नेटवर्क का विस्तार करती है और रिटेल टेक्नोलॉजी, ई-कॉमर्स, ब्रांड संचालन तथा डेटा-आधारित कारोबारी सुधार के क्षेत्रों में काम करने वाली टीमों को एक साथ लाती है। नौकरी तलाशने वालों के लिए CSC Generation उपभोक्ता ब्रांडों और रिटेल व्यवसायों के बढ़ते पोर्टफोलियो में योगदान देने के अवसर प्रदान करती है।
LinkedIn
कंपनी की नौकरियाँ

Bilingual IT Service Desk Agent – Onsite in Mexico City

Provide bilingual IT support to CSC Generation users in an onsite Mexico City role. Troubleshoot Windows, hardware, software, network, and Jira Help Desk issues through phone, in-person, remote, and ticket-based support.

MXमैक्सिको
$17,000 / महीना
ऑन-साइटपूर्णकालिकमध्य स्तरवरिष्ठआवश्यक भाषा: अंग्रेज़ीद्विभाषी

विवरण

  • Manage service desk tickets received through phone calls, email, and voicemail
  • Record, document, and track incidents and service requests in Jira Help Desk
  • Apply established troubleshooting procedures and escalate complex issues to Level 2 or Level 3 support
  • Deliver one-on-one technical assistance to end users by phone and in person
  • Monitor IT systems and network performance
  • Maintain, diagnose, and repair desktop and laptop hardware
  • Install, configure, and maintain software applications
  • Attend team meetings and help improve support processes
  • Develop and maintain internal knowledge base articles and technical documentation
  • Handle user inquiries promptly and professionally
  • Support employee onboarding and offboarding, including access management, software provisioning, and equipment setup or return
  • Deliver technical assistance remotely and onsite
  • Keep current with technology developments, best practices, and security procedures

आवश्यकताएँ

  • Demonstrated knowledge of Windows desktop operating systems and troubleshooting for hardware and software problems
  • Familiarity with common web browsers, Outlook and other email clients, essential business applications, security tools, and antivirus software
  • Strong written and verbal communication abilities
  • Well-developed analytical and diagnostic skills
  • Consistent focus on providing high-quality customer service
  • Ability to collaborate effectively with a team
  • Reliable attendance of at least 98% and consistent compliance with assigned shift schedules
  • Availability to travel within the city and work weekends or outside standard hours when needed
  • Clean disciplinary record with no written warnings
  • Previous help desk or IT support experience is preferred but not required
  • Experience with Jira Help Desk or another ticketing platform is preferred but not required

लाभ

  • Six-month seasonal agreement for the peak season
  • Termination bonus
  • Statutory benefits from the first day
  • Company-provided equipment
  • Training fully paid by the employer
  • One-hour lunch plus two 15-minute breaks
  • Two weekly days off on Friday and Saturday
  • Total Pass access

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