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CSC Generation
CSC Generation
1.001 – 5.000 Angajați
Comerț cu amănuntulComerț electronicInteligență artificială
CSC Generation este o companie de tehnologie pentru retail care utilizează automatizarea și inteligența artificială pentru a sprijini creșterea veniturilor și gestionarea marjei pe unitate în operațiunile de retail, comerț electronic și vânzări en-gros. Portofoliul său cuprinde 325.000 de produse vândute online și atrage peste 10 milioane de vizualizări de pagini lunar prin intermediul brandurilor sale, inclusiv One Kings Lane și Sur La Table. Compania își extinde rețeaua prin achiziționarea unor branduri consacrate și reunește echipe care lucrează în domeniul tehnologiei pentru retail, al comerțului electronic, al operațiunilor de brand și al îmbunătățirii afacerilor bazate pe date. Pentru persoanele aflate în căutarea unui loc de muncă, CSC Generation oferă oportunități de a contribui la un portofoliu în creștere de branduri pentru consumatori și afaceri de retail.
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Locurile de muncă ale companiei

Bilingual IT Service Desk Agent – Onsite in Mexico City

Provide bilingual IT support to CSC Generation users in an onsite Mexico City role. Troubleshoot Windows, hardware, software, network, and Jira Help Desk issues through phone, in-person, remote, and ticket-based support.

MXMexic
17.000 $ / lună
La sediuNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăBilingv

Descriere

  • Manage service desk tickets received through phone calls, email, and voicemail
  • Record, document, and track incidents and service requests in Jira Help Desk
  • Apply established troubleshooting procedures and escalate complex issues to Level 2 or Level 3 support
  • Deliver one-on-one technical assistance to end users by phone and in person
  • Monitor IT systems and network performance
  • Maintain, diagnose, and repair desktop and laptop hardware
  • Install, configure, and maintain software applications
  • Attend team meetings and help improve support processes
  • Develop and maintain internal knowledge base articles and technical documentation
  • Handle user inquiries promptly and professionally
  • Support employee onboarding and offboarding, including access management, software provisioning, and equipment setup or return
  • Deliver technical assistance remotely and onsite
  • Keep current with technology developments, best practices, and security procedures

Cerințe

  • Demonstrated knowledge of Windows desktop operating systems and troubleshooting for hardware and software problems
  • Familiarity with common web browsers, Outlook and other email clients, essential business applications, security tools, and antivirus software
  • Strong written and verbal communication abilities
  • Well-developed analytical and diagnostic skills
  • Consistent focus on providing high-quality customer service
  • Ability to collaborate effectively with a team
  • Reliable attendance of at least 98% and consistent compliance with assigned shift schedules
  • Availability to travel within the city and work weekends or outside standard hours when needed
  • Clean disciplinary record with no written warnings
  • Previous help desk or IT support experience is preferred but not required
  • Experience with Jira Help Desk or another ticketing platform is preferred but not required

Beneficii

  • Six-month seasonal agreement for the peak season
  • Termination bonus
  • Statutory benefits from the first day
  • Company-provided equipment
  • Training fully paid by the employer
  • One-hour lunch plus two 15-minute breaks
  • Two weekly days off on Friday and Saturday
  • Total Pass access

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