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Resolv Global
Resolv Global
51 – 200 Zaposleni
B2BSvetovanjeZaposlovanje
Resolv Global je podjetje za BPO in kadrovske storitve, ki podjetjem pomaga zagotavljati podporo strankam, tehnično podporo in zaledne poslovne operacije v velikem obsegu. Njegove večjezične ekipe delujejo v šestih centrih za izvajanje storitev in na oddaljenih lokacijah, podpirajo več kot 18 jezikov ter zagotavljajo hibridne modele dela, delo od doma in storitve, ki so na voljo 24 ur na dan, vse dni v tednu. Podjetje združuje strokovno znanje o delovni sili s tehnologijo, da poslovnim strankam, vključno z organizacijami s seznama Fortune 500, pomaga oskrbovati stranke na mednarodnih trgih.
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Delovna mesta v podjetju

Remote Partner Support Specialist in South Africa

Onboard and support South African SaaS clients remotely, resolving platform issues and managing escalations. Monitor adoption, coordinate solutions across teams, and surface renewal and expansion opportunities.

ZAJužnoafriška republika
8 $ / ura
Na daljavoPolni delovni časJuniorSrednja ravenDiploma ni potrebnaZahtevani Jezik: angleščinaPodpora strankam

Opis

  • Guide new clients through kickoff calls, product walkthroughs, training, and Q&A.
  • Serve as clients’ primary contact after launch.
  • Monitor product adoption and flag emerging issues early.
  • Respond promptly when clients are blocked, frustrated, or need urgent help.
  • Handle challenging client conversations with empathy, confidence, and sound judgment.
  • Resolve workflow, platform, and process problems.
  • Ask targeted questions to uncover root causes.
  • Turn client issues into actionable guidance for Product, Engineering, and Operations.
  • Follow open issues through to resolution.
  • Collect client feedback and spot recurring pain points.
  • Refine processes, documentation, and client success playbooks.
  • Work with Sales to identify renewal, expansion, and upsell opportunities.
  • Juggle multiple client conversations, projects, and priorities.
  • Coordinate closely with Sales, Operations, Product, and Engineering.

Zahteve

  • At least two years in SaaS Customer Success, Partner Success, Implementation, Account Management, or a similar client-facing role.
  • Experience onboarding customers and leading remote demos, walkthroughs, or training.
  • Comfort using software platforms and learning new technical workflows quickly.
  • Ability to troubleshoot issues and distinguish symptoms from root causes.
  • Confident communication with clients at different levels.
  • Calm, professional approach with frustrated or demanding clients.
  • Takes initiative and ownership without waiting for direction.
  • Strong organization and follow-through.
  • Able to manage multiple accounts, projects, or client issues at once.
  • Proactive and comfortable in a fast-paced environment.
  • Able to build trust quickly and handle difficult conversations.
  • Windows 11 PC required; Macs are not supported.
  • At least 16 GB RAM.
  • Dual monitors.
  • Webcam.
  • Wired USB headset.
  • i5 processor or higher.
  • Fibre internet with a wired Ethernet connection.
  • Reliable backup power solution.
  • Microsoft Teams and Office 365.
  • Resume must be submitted in English.
  • Available to work PST time and business hours as required.

Ugodnosti

  • Paid weekly in arrears.
  • Paid training.

Sorodna delovna mesta

Trane Technologies

Senior Executive Assistant, Digital Leadership

Trane Technologies
B2BEnergetikaProizvodnja
USZdružene države AmerikeMNMinnesotaNCSeverna Karolina
61.300 $ – 109.655 $ / leto
HibridnoPolni delovni časSeniorVodjaZahtevani Jezik: angleščinaAsistent vodstva

Support Trane Technologies’ Digital leadership team by coordinating executive schedules, travel, meetings, communications, and procurement. The role covers leaders across the United States and requires on-site work in White Bear Lake, Minnesota, Monday through Thursday.

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GlobeLife

Remote Customer Retention Representative

GlobeLife
1 – 10 Zaposleni
IzobraževanjeZdravstveno varstvoZnanost
USZdružene države AmerikeNa daljavoPolni delovni časSrednja ravenSeniorZahtevani Jezik: angleščinaSpecialist za zadržanje strankUspeh strank

Help Globe Life policyholders keep their coverage and restore lapsed life insurance policies in this remote customer retention role. Handle inbound and outbound calls, discuss coverage and payment options, document outcomes, and meet retention targets.

Odpri