LogoFresh Jobs Ahead
Resolv Global
Resolv Global
51 – 200 Darbuotojai
B2BĮdarbinimasKonsultavimas
„Resolv Global“ yra verslo procesų valdymo ir personalo paslaugų įmonė, padedanti verslui dideliu mastu teikti klientų aptarnavimo, techninės pagalbos ir administracines paslaugas. Jos daugiakalbės komandos dirba šešiuose paslaugų teikimo centruose ir nuotolinėse vietose, aptarnauja daugiau kaip 18 kalbų ir teikia hibridinio darbo, darbo iš namų bei visą parą veikiančių paslaugų modelius. Įmonė derina darbuotojų valdymo kompetenciją su technologijomis, kad padėtų verslo klientams, įskaitant „Fortune 500“ organizacijas, aptarnauti klientus tarptautinėse rinkose.
LinkedIn
Darbai įmonėje

Remote Partner Support Specialist in South Africa

Onboard and support South African SaaS clients remotely, resolving platform issues and managing escalations. Monitor adoption, coordinate solutions across teams, and surface renewal and expansion opportunities.

ZAPietų Afrika
8 $ / valanda
NuotolinisVisas etatasJaunesnysis specialistasVidutinis lygisDiplomas nebūtinasPrivaloma Kalba: anglųKlientų aptarnavimas

Aprašymas

  • Guide new clients through kickoff calls, product walkthroughs, training, and Q&A.
  • Serve as clients’ primary contact after launch.
  • Monitor product adoption and flag emerging issues early.
  • Respond promptly when clients are blocked, frustrated, or need urgent help.
  • Handle challenging client conversations with empathy, confidence, and sound judgment.
  • Resolve workflow, platform, and process problems.
  • Ask targeted questions to uncover root causes.
  • Turn client issues into actionable guidance for Product, Engineering, and Operations.
  • Follow open issues through to resolution.
  • Collect client feedback and spot recurring pain points.
  • Refine processes, documentation, and client success playbooks.
  • Work with Sales to identify renewal, expansion, and upsell opportunities.
  • Juggle multiple client conversations, projects, and priorities.
  • Coordinate closely with Sales, Operations, Product, and Engineering.

Reikalavimai

  • At least two years in SaaS Customer Success, Partner Success, Implementation, Account Management, or a similar client-facing role.
  • Experience onboarding customers and leading remote demos, walkthroughs, or training.
  • Comfort using software platforms and learning new technical workflows quickly.
  • Ability to troubleshoot issues and distinguish symptoms from root causes.
  • Confident communication with clients at different levels.
  • Calm, professional approach with frustrated or demanding clients.
  • Takes initiative and ownership without waiting for direction.
  • Strong organization and follow-through.
  • Able to manage multiple accounts, projects, or client issues at once.
  • Proactive and comfortable in a fast-paced environment.
  • Able to build trust quickly and handle difficult conversations.
  • Windows 11 PC required; Macs are not supported.
  • At least 16 GB RAM.
  • Dual monitors.
  • Webcam.
  • Wired USB headset.
  • i5 processor or higher.
  • Fibre internet with a wired Ethernet connection.
  • Reliable backup power solution.
  • Microsoft Teams and Office 365.
  • Resume must be submitted in English.
  • Available to work PST time and business hours as required.

Privalumai

  • Paid weekly in arrears.
  • Paid training.

Susiję darbai

Newstel Worldwide

Part-Time Danish-Speaking Customer Service Agent (Portugal, Remote)

Newstel Worldwide
201 – 500 Darbuotojai
KonsultavimasLogistikaRinkodara
PTPortugalija
11 € – 14 € / valanda
NuotolinisNe visas etatasJaunesnysis specialistasVidutinis lygisDiplomas nebūtinasPrivaloma Kalba: danųPrivaloma Kalba: anglųKlientų aptarnavimas

Provide remote customer support in Danish for Newstel’s multilingual BPO customers while meeting service and quality targets. This part-time role covers email, chat and phone enquiries from Portugal.

Atidaryti
Thermo Fisher Scientific

Senior Clarity PPM Systems Developer

Thermo Fisher Scientific
H1B vizos rėmėjasGamybaLogistikaSveikatos priežiūra
INIndijaPHFilipinaiNuotolinisVisas etatasVyresnysis specialistasPrivaloma Kalba: anglųSistemų inžinierius
ApacheLinuxOracleSQL

Lead development and support for Thermo Fisher Scientific’s Clarity PPM platform, including integrations, upgrades, and production releases. Provide advanced troubleshooting, technical governance, mentoring, and SOX-compliant operations.

Atidaryti