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Frühlingszwiebel
Frühlingszwiebel
1 – 10 Darbuotojai
KonsultavimasMaistas ir gėrimaiSveikatos priežiūra
Frühlingszwiebel is a German consumer brand and online shop focused on healthy eating and weight-loss support. Its offerings include cookbooks, meal plans, recipes and a 28-day challenge, alongside a podcast, educational content, shopping lists and newsletters. The company also sells physical products such as ring binders and reward boxes, and its program includes a community where customers share reviews and testimonials.
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Darbai įmonėje

Customer Support and E-Commerce Operations Specialist

Support customers and coordinate e-commerce operations for Frühlingszwiebel, a healthy nutrition startup. The role spans Shopify workflows, fulfillment, and operational projects.

DEVokietijaHibridinisVisas etatasJaunesnysis specialistasVidutinis lygisDiplomas nebūtinasPrivaloma Kalba: vokiečiųKlientų aptarnavimas
Debesija

Aprašymas

  • Respond promptly and courteously to customer inquiries with the help of an AI-powered support tool.
  • Automate routine cases and handle more complex customer issues directly.
  • Manage relationships with fulfillment and third-party logistics partners.
  • Coordinate restocking and keep track of inventory levels.
  • Spot operational bottlenecks and contribute to order forecasting.
  • Organize and document processes and tools, including Shopify, Asana, and digital file storage.
  • Coordinate agenda items and tasks for the management team.
  • Lead projects independently and follow through to completion.

Reikalavimai

  • At least two years of operations experience at an e-commerce or direct-to-consumer company.
  • Background in customer support and customer communications.
  • Comfort using modern cloud and AI tools, particularly Shopify, Asana, Google Workspace, and AI-powered ticketing systems.
  • Shopify experience is preferred.
  • Experience with basic bookkeeping, inventory management or forecasting, or selling on Amazon is an advantage.
  • Able to work independently in a startup environment without a fixed 9-to-5 schedule.
  • Communicates in a friendly, customer-focused, and solution-oriented way.

Privalumai

  • Flexible schedule that you manage yourself.
  • A key role with direct access to the management team, short communication channels, and scope to shape processes.
  • Work closely with experienced external partners in accounting, payroll, and fulfillment, with structured onboarding.
  • Work primarily remotely, with occasional monthly in-person days in Würzburg.
  • Training and development opportunities across customer support, e-commerce, operations, and office management.

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