Frühlingszwiebel
Frühlingszwiebel
Frühlingszwiebel is a German consumer brand and online shop focused on healthy eating and weight-loss support. Its offerings include cookbooks, meal plans, recipes and a 28-day challenge, alongside a podcast, educational content, shopping lists and newsletters. The company also sells physical products such as ring binders and reward boxes, and its program includes a community where customers share reviews and testimonials.

Customer Support and E-Commerce Operations Specialist

Support customers and coordinate e-commerce operations for Frühlingszwiebel, a healthy nutrition startup. The role spans Shopify workflows, fulfillment, and operational projects.

Apraksts

  • Respond promptly and courteously to customer inquiries with the help of an AI-powered support tool.
  • Automate routine cases and handle more complex customer issues directly.
  • Manage relationships with fulfillment and third-party logistics partners.
  • Coordinate restocking and keep track of inventory levels.
  • Spot operational bottlenecks and contribute to order forecasting.
  • Organize and document processes and tools, including Shopify, Asana, and digital file storage.
  • Coordinate agenda items and tasks for the management team.
  • Lead projects independently and follow through to completion.

Prasības

  • At least two years of operations experience at an e-commerce or direct-to-consumer company.
  • Background in customer support and customer communications.
  • Comfort using modern cloud and AI tools, particularly Shopify, Asana, Google Workspace, and AI-powered ticketing systems.
  • Shopify experience is preferred.
  • Experience with basic bookkeeping, inventory management or forecasting, or selling on Amazon is an advantage.
  • Able to work independently in a startup environment without a fixed 9-to-5 schedule.
  • Communicates in a friendly, customer-focused, and solution-oriented way.

Priekšrocības

  • Flexible schedule that you manage yourself.
  • A key role with direct access to the management team, short communication channels, and scope to shape processes.
  • Work closely with experienced external partners in accounting, payroll, and fulfillment, with structured onboarding.
  • Work primarily remotely, with occasional monthly in-person days in Würzburg.
  • Training and development opportunities across customer support, e-commerce, operations, and office management.

Saistītās vakances

AmeriLife

Remote Customer Care Representative — AmeriLife

AmeriLife

Support callers with Medicare and insurance questions at AmeriLife, researching issues and resolving requests in a remote call center role. Handle sensitive customer information with care while serving applicants, policyholders, agents, and medical providers.

Atvērt
OOOVATION

Dutch Market Sales Representative and Business Developer

OOOVATION

Join OOOVATION, a maker of custom medals and trophies, to grow its business in the Dutch market. Build customer relationships and develop a local team over time.

Atvērt
OOOVATION

Swedish Market Sales Representative

OOOVATION

Grow OOOVATION’s custom medal and trophy business in Sweden by developing relationships with event organizers and generating new clients. The role follows a hybrid schedule based in Yssingeaux, France.

Atvērt
OOOVATION

Sales Representative and Business Developer, Adriatic and Balkan Markets

OOOVATION

Grow OOOVATION’s custom medals and trophies business across Adriatic and Balkan markets. Build event partnerships in Croatia, Serbia, Bosnia and Herzegovina, and Montenegro.

Atvērt