TDCX piedāvā klientu pieredzes risinājumus, kas palīdz uzņēmumiem sazināties ar klientiem un sniegt viņiem atbalstu vairākos kanālos. Uzņēmuma piedāvājumā uzsvērta droša un privātumu respektējoša ziņojumapmaiņa, kā arī iespēja piedalīties kopienās un grupu sarunās, lai mijiedarbība būtu organizēta un viegli pieejama. Uzņēmuma profils var būt aktuāls profesionāļiem, kuri interesējas par iespējām klientu pieredzes, komunikācijas pakalpojumu un saistīto uzņēmējdarbības atbalsta operāciju jomā.
Customer Service Representative (Onsite, Philippines)
Support TDCX customers across communication channels by resolving issues, aiming for first-contact resolution, and helping improve customer satisfaction.
Apraksts
- Support customers through relevant communication channels.
- Understand customer needs, investigate issues, and provide clear, appropriate solutions.
- Resolve cases at first contact where possible, and coordinate follow-up with service partners and internal teams to meet service standards.
- Share constructive feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience.
- Follow service procedures to deliver a high standard of customer satisfaction.
- Build lasting customer relationships through attentive, proactive service.
- Take on other duties assigned by management within the role’s employment category, and support the ongoing operation and improvement of TDCX’s Quality Management System.
Prasības
- A diploma, advanced or higher diploma, graduate diploma, bachelor’s degree, postgraduate diploma, professional degree, master’s degree, or equivalent qualification in any field.
- Two years of related experience is preferred; recent graduates may also apply.
- Strong time-management skills and motivation to exceed expectations.
- Ability to manage multiple tasks and use customer-provided information to tailor responses and actions.
- Strong communication skills, including active listening, empathy, and professional phone manner, pace, tone, voice quality, grammar, and articulation.
- Comfort using computers and multiple systems, with the ability to learn new ones.
- Excellent spoken and written English, plus proficiency in the language of the supported market.
Priekšrocības
- Competitive pay and additional perks.
- Medical, insurance, and social security coverage.
- Modern, high-quality workspaces.
- Company activities and employee recognition programs.
- Learning and development opportunities to support career growth.
- A positive workplace culture focused on employees’ future development.
- Convenient access by direct public transport.
- Flexible work arrangements.
- Coaching and mentoring from experienced colleagues.
- The opportunity to join a global company recognized with hundreds of industry awards.