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TDCX
TDCX
KelionėsSveikatos priežiūraSvetingumo sektorius
TDCX teikia klientų patirties sprendimus, padedančius įmonėms palaikyti ryšį su klientais ir teikti jiems pagalbą įvairiais kanalais. Įmonės pasiūloje pabrėžiami saugūs, privatumą tausojantys pranešimai, taip pat sudaromos sąlygos dalyvauti bendruomenėse ir bendrauti grupėse, kad sąveika būtų tvarkinga ir lengvai pasiekiama. Įmonės profilis gali būti aktualus specialistams, besidomintiems galimybėmis klientų patirties, komunikacijos paslaugų ir susijusių verslo palaikymo operacijų srityse.
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Darbai įmonėje

Customer Service Representative (Onsite, Philippines)

Support TDCX customers across communication channels by resolving issues, aiming for first-contact resolution, and helping improve customer satisfaction.

PHFilipinaiDarbas vietojeVisas etatasJaunesnysis specialistasVidutinis lygisPrivaloma Kalba: anglųKlientų aptarnavimas

Aprašymas

  • Support customers through relevant communication channels.
  • Understand customer needs, investigate issues, and provide clear, appropriate solutions.
  • Resolve cases at first contact where possible, and coordinate follow-up with service partners and internal teams to meet service standards.
  • Share constructive feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience.
  • Follow service procedures to deliver a high standard of customer satisfaction.
  • Build lasting customer relationships through attentive, proactive service.
  • Take on other duties assigned by management within the role’s employment category, and support the ongoing operation and improvement of TDCX’s Quality Management System.

Reikalavimai

  • A diploma, advanced or higher diploma, graduate diploma, bachelor’s degree, postgraduate diploma, professional degree, master’s degree, or equivalent qualification in any field.
  • Two years of related experience is preferred; recent graduates may also apply.
  • Strong time-management skills and motivation to exceed expectations.
  • Ability to manage multiple tasks and use customer-provided information to tailor responses and actions.
  • Strong communication skills, including active listening, empathy, and professional phone manner, pace, tone, voice quality, grammar, and articulation.
  • Comfort using computers and multiple systems, with the ability to learn new ones.
  • Excellent spoken and written English, plus proficiency in the language of the supported market.

Privalumai

  • Competitive pay and additional perks.
  • Medical, insurance, and social security coverage.
  • Modern, high-quality workspaces.
  • Company activities and employee recognition programs.
  • Learning and development opportunities to support career growth.
  • A positive workplace culture focused on employees’ future development.
  • Convenient access by direct public transport.
  • Flexible work arrangements.
  • Coaching and mentoring from experienced colleagues.
  • The opportunity to join a global company recognized with hundreds of industry awards.

Susiję darbai

BlueCat

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ĮmonėSaugumasTelekomunikacijos
USJungtinės Valstijos
87 000 $ – 110 000 $ / metai
NuotolinisVisas etatasJaunesnysis specialistasVidutinis lygisDiplomas nebūtinasPrivaloma Kalba: anglųKlientų sėkmėKlientų sėkmės vadybininkas
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Flinn.ai
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Dirbtinis intelektasSaaSSveikatos priežiūra
ATAustrijaHibridinisVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: vokiečiųPrivaloma Kalba: anglųSprendimų inžinierius

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Cinch Home Services

Remote Customer Retention Specialist

Cinch Home Services
501 – 1 000 Darbuotojai
H1B vizos rėmėjasB2CDraudimasNekilnojamasis turtas
USJungtinės ValstijosNuotolinisVisas etatasJaunesnysis specialistasVidutinis lygisDiplomas nebūtinasPrivaloma Kalba: anglųKlientų išlaikymo specialistasKlientų sėkmė

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Atidaryti