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Resolv Global
Resolv Global
51 – 200 Employees
B2BConsultingRecruitment
Resolv Global is a BPO and staffing company that helps businesses deliver customer service, technical support, and back-office operations at scale. Its multilingual teams work across six delivery centers and remote locations, supporting more than 18 languages and providing hybrid, work-from-home, and 24/7 service models. The company combines workforce expertise with technology to help enterprise clients, including Fortune 500 organizations, serve customers across international markets.
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Remote Partner Support Specialist in South Africa

Onboard and support South African SaaS clients remotely, resolving platform issues and managing escalations. Monitor adoption, coordinate solutions across teams, and surface renewal and expansion opportunities.

ZASouth Africa
$8 / hour
RemoteFull-timeJuniorMiddleNo degree requiredEnglish RequiredCustomer Support

Description

  • Guide new clients through kickoff calls, product walkthroughs, training, and Q&A.
  • Serve as clients’ primary contact after launch.
  • Monitor product adoption and flag emerging issues early.
  • Respond promptly when clients are blocked, frustrated, or need urgent help.
  • Handle challenging client conversations with empathy, confidence, and sound judgment.
  • Resolve workflow, platform, and process problems.
  • Ask targeted questions to uncover root causes.
  • Turn client issues into actionable guidance for Product, Engineering, and Operations.
  • Follow open issues through to resolution.
  • Collect client feedback and spot recurring pain points.
  • Refine processes, documentation, and client success playbooks.
  • Work with Sales to identify renewal, expansion, and upsell opportunities.
  • Juggle multiple client conversations, projects, and priorities.
  • Coordinate closely with Sales, Operations, Product, and Engineering.

Requirements

  • At least two years in SaaS Customer Success, Partner Success, Implementation, Account Management, or a similar client-facing role.
  • Experience onboarding customers and leading remote demos, walkthroughs, or training.
  • Comfort using software platforms and learning new technical workflows quickly.
  • Ability to troubleshoot issues and distinguish symptoms from root causes.
  • Confident communication with clients at different levels.
  • Calm, professional approach with frustrated or demanding clients.
  • Takes initiative and ownership without waiting for direction.
  • Strong organization and follow-through.
  • Able to manage multiple accounts, projects, or client issues at once.
  • Proactive and comfortable in a fast-paced environment.
  • Able to build trust quickly and handle difficult conversations.
  • Windows 11 PC required; Macs are not supported.
  • At least 16 GB RAM.
  • Dual monitors.
  • Webcam.
  • Wired USB headset.
  • i5 processor or higher.
  • Fibre internet with a wired Ethernet connection.
  • Reliable backup power solution.
  • Microsoft Teams and Office 365.
  • Resume must be submitted in English.
  • Available to work PST time and business hours as required.

Benefits

  • Paid weekly in arrears.
  • Paid training.

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