Manhattan WMOS Engineer
ShyftLabs
Support Manhattan WMOS implementations and operations as a WMS Engineer at ShyftLabs. ShyftLabs builds data products and digital solutions for Fortune 500 companies.
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Resolv Global este o companie de externalizare a proceselor de afaceri și de recrutare, care ajută companiile să ofere servicii pentru clienți, asistență tehnică și operațiuni de back-office la scară largă. Echipele sale multilingve lucrează în șase centre de livrare și în locații la distanță, oferind suport în peste 18 limbi și modele de lucru hibrid, de acasă și servicii disponibile 24/7. Compania combină expertiza în gestionarea forței de muncă cu tehnologia pentru a ajuta clienții enterprise, inclusiv organizații din Fortune 500, să deservească clienți de pe piețele internaționale.
Remote Partner Support Specialist in South Africa
Onboard and support South African SaaS clients remotely, resolving platform issues and managing escalations. Monitor adoption, coordinate solutions across teams, and surface renewal and expansion opportunities.
Descriere
- Guide new clients through kickoff calls, product walkthroughs, training, and Q&A.
- Serve as clients’ primary contact after launch.
- Monitor product adoption and flag emerging issues early.
- Respond promptly when clients are blocked, frustrated, or need urgent help.
- Handle challenging client conversations with empathy, confidence, and sound judgment.
- Resolve workflow, platform, and process problems.
- Ask targeted questions to uncover root causes.
- Turn client issues into actionable guidance for Product, Engineering, and Operations.
- Follow open issues through to resolution.
- Collect client feedback and spot recurring pain points.
- Refine processes, documentation, and client success playbooks.
- Work with Sales to identify renewal, expansion, and upsell opportunities.
- Juggle multiple client conversations, projects, and priorities.
- Coordinate closely with Sales, Operations, Product, and Engineering.
Cerințe
- At least two years in SaaS Customer Success, Partner Success, Implementation, Account Management, or a similar client-facing role.
- Experience onboarding customers and leading remote demos, walkthroughs, or training.
- Comfort using software platforms and learning new technical workflows quickly.
- Ability to troubleshoot issues and distinguish symptoms from root causes.
- Confident communication with clients at different levels.
- Calm, professional approach with frustrated or demanding clients.
- Takes initiative and ownership without waiting for direction.
- Strong organization and follow-through.
- Able to manage multiple accounts, projects, or client issues at once.
- Proactive and comfortable in a fast-paced environment.
- Able to build trust quickly and handle difficult conversations.
- Windows 11 PC required; Macs are not supported.
- At least 16 GB RAM.
- Dual monitors.
- Webcam.
- Wired USB headset.
- i5 processor or higher.
- Fibre internet with a wired Ethernet connection.
- Reliable backup power solution.
- Microsoft Teams and Office 365.
- Resume must be submitted in English.
- Available to work PST time and business hours as required.
Beneficii
- Paid weekly in arrears.
- Paid training.
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