Resolv Global
Resolv Global
51 – 200 कर्मचारी
B2Bपरामर्शभर्ती
Resolv Global एक बीपीओ और स्टाफिंग कंपनी है, जो व्यवसायों को बड़े पैमाने पर ग्राहक सेवा, तकनीकी सहायता और बैक-ऑफिस संचालन उपलब्ध कराने में मदद करती है। इसकी बहुभाषी टीमें छह डिलीवरी केंद्रों और दूरस्थ स्थानों से काम करती हैं, 18 से अधिक भाषाओं में सहायता प्रदान करती हैं और हाइब्रिड, घर से काम करने तथा 24/7 सेवा मॉडल उपलब्ध कराती हैं। कंपनी कार्यबल विशेषज्ञता और प्रौद्योगिकी का संयोजन करके फॉर्च्यून 500 संगठनों सहित बड़े उद्यम ग्राहकों को अंतरराष्ट्रीय बाजारों में अपने ग्राहकों की सेवा करने में सहायता देती है।

Remote Partner Support Specialist in South Africa

Onboard and support South African SaaS clients remotely, resolving platform issues and managing escalations. Monitor adoption, coordinate solutions across teams, and surface renewal and expansion opportunities.

विवरण

  • Guide new clients through kickoff calls, product walkthroughs, training, and Q&A.
  • Serve as clients’ primary contact after launch.
  • Monitor product adoption and flag emerging issues early.
  • Respond promptly when clients are blocked, frustrated, or need urgent help.
  • Handle challenging client conversations with empathy, confidence, and sound judgment.
  • Resolve workflow, platform, and process problems.
  • Ask targeted questions to uncover root causes.
  • Turn client issues into actionable guidance for Product, Engineering, and Operations.
  • Follow open issues through to resolution.
  • Collect client feedback and spot recurring pain points.
  • Refine processes, documentation, and client success playbooks.
  • Work with Sales to identify renewal, expansion, and upsell opportunities.
  • Juggle multiple client conversations, projects, and priorities.
  • Coordinate closely with Sales, Operations, Product, and Engineering.

आवश्यकताएँ

  • At least two years in SaaS Customer Success, Partner Success, Implementation, Account Management, or a similar client-facing role.
  • Experience onboarding customers and leading remote demos, walkthroughs, or training.
  • Comfort using software platforms and learning new technical workflows quickly.
  • Ability to troubleshoot issues and distinguish symptoms from root causes.
  • Confident communication with clients at different levels.
  • Calm, professional approach with frustrated or demanding clients.
  • Takes initiative and ownership without waiting for direction.
  • Strong organization and follow-through.
  • Able to manage multiple accounts, projects, or client issues at once.
  • Proactive and comfortable in a fast-paced environment.
  • Able to build trust quickly and handle difficult conversations.
  • Windows 11 PC required; Macs are not supported.
  • At least 16 GB RAM.
  • Dual monitors.
  • Webcam.
  • Wired USB headset.
  • i5 processor or higher.
  • Fibre internet with a wired Ethernet connection.
  • Reliable backup power solution.
  • Microsoft Teams and Office 365.
  • Resume must be submitted in English.
  • Available to work PST time and business hours as required.

लाभ

  • Paid weekly in arrears.
  • Paid training.

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