GlobeLife
GlobeLife
GlobeLife is a global health research and education network established by Uppsala University and Karolinska Institutet. It brings together researchers and partners across disciplines through seminars, events, shared recordings, and news, supporting collaboration on issues connected to the UN Sustainable Development Goals.

Remote Customer Retention Representative

Help Globe Life policyholders keep their coverage and restore lapsed life insurance policies in this remote customer retention role. Handle inbound and outbound calls, discuss coverage and payment options, document outcomes, and meet retention targets.

Opis

  • Respond to policyholders seeking to cancel and explain available ways to keep their coverage.
  • Contact customers whose life insurance policies have lapsed to discuss recovery options and payment solutions.
  • Review each policyholder’s situation and suggest suitable coverage changes.
  • Build rapport by listening carefully, asking clarifying questions, and explaining policy options clearly.
  • Record customer conversations, retention efforts, and results accurately.
  • Keep up to date on life insurance products, policy features, and company procedures.
  • Tailor communication to each customer and follow up to check their understanding and satisfaction.
  • Meet contact center targets for call volume, retention, first-call resolution, schedule adherence, call quality, and attendance.
  • Complete daily inbound cancellation and outbound lapse-recovery call quotas while meeting quality standards.

Zahteve

  • High school diploma or equivalent.
  • Basic proficiency with Microsoft Word, Excel, and Outlook.
  • Typing speed of at least 30 words per minute.
  • Call center experience is preferred.
  • Insurance or sales experience is preferred.
  • Strong spoken and written communication skills.
  • Ability to resolve complex policyholder concerns with a positive approach.
  • Ability to work effectively in a fast-paced setting and under pressure.
  • Familiarity with life or health insurance terminology is preferred.
  • Reliable, consistent attendance during the assigned shift.
  • Availability to work full-time or part-time as specified for the position.

Ugodnosti

  • Competitive pay that reflects experience and contribution.
  • Health, dental, and vision insurance.
  • Life insurance coverage.
  • Retirement plans, including a company-matched 401(k) and pension.
  • Paid holidays and time off.
  • Parental leave.
  • Subsidized bundled subscriptions for fitness, mindfulness, nutrition, and sleep.
  • Company-paid counseling for mental health, stress management, and work-life balance.
  • Eligibility for continuing education reimbursement.
  • Company-paid FLMI and ICA courses.
  • Discounted tickets to Texas Rangers games.

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