TEKsystems
TEKsystems
TEKsystems je globalno podjetje za tehnološko svetovanje in rešitve za delovno silo, ki nudi storitve organizacijam s področja gospodarstva. Njegovo delo zajema oblačne tehnologije, podatke in umetno inteligenco, avtomatizacijo, razvoj aplikacij, preobrazbo na področju agilnih metod in DevOps, tehnološke operacije ter digitalno uporabniško izkušnjo. Podjetje zagotavlja tudi storitve pridobivanja talentov, zaposlovanja in upravljanih storitev ter podpira tehnološke ekipe in obsežne programe za delovno silo v sektorjih, kot so finančne storitve, zdravstvo, javni sektor, telekomunikacije, maloprodaja, proizvodnja in energetika. Njegov širok model storitev ustvarja priložnosti na področjih svetovanja, inženirstva, tehnoloških operacij in zaposlovanja.

Healthcare Customer Service Representative

Handle patient, provider, and pharmacy questions about copay programs, claims, and prescriptions in this remote healthcare support role at TEKsystems.

Opis

  • Respond to calls from patients, pharmacies, and healthcare providers.
  • Help activate copay cards, update accounts, and address claims questions.
  • Resolve pharmacy rejection messages and issues related to coverage.
  • Record customer interactions accurately across multiple systems.
  • Meet established quality, attendance, and productivity targets.
  • Follow confidentiality and compliance requirements.
  • Attend paid virtual training on weekdays from 8:30 a.m. to 5:00 p.m.
  • Answer copay program questions, update accounts, support claims, and resolve issues for patients, pharmacies, and healthcare providers.

Zahteve

  • High school diploma or GED.
  • At least six months of call center or customer service experience.
  • Strong communication and problem-solving abilities.
  • Basic computer skills, including Microsoft Office.
  • Comfort using multiple applications and two monitors.
  • Type at least 30 words per minute while speaking with customers.
  • Experience handling confidential information.
  • Availability for assigned eight-hour shifts between 8:00 a.m. and midnight, Monday through Sunday.
  • Healthcare, pharmacy, insurance, patient services, or benefits experience is preferred.
  • Experience with CRM systems and high-volume phone work is preferred.

Ugodnosti

  • Medical, dental, and vision coverage.
  • Critical illness, accident, and hospital coverage.
  • 401(k) plan with pre-tax and Roth contributions.
  • Voluntary life and AD&D insurance for employees and dependents.
  • Short-term and long-term disability coverage.
  • Health Spending Account (HSA).
  • Transportation benefits.
  • Employee Assistance Program.
  • Paid time off, vacation, or sick leave.
  • Paid virtual training.

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Odpri