TEKsystems
TEKsystems
TEKsystems ir globāls tehnoloģiju konsultāciju un darbaspēka risinājumu uzņēmums, kas apkalpo lielas organizācijas. Tā darbība aptver mākoņtehnoloģijas, datus un mākslīgo intelektu, automatizāciju, lietojumprogrammu izstrādi, agile un DevOps pārveidi, tehnoloģiju operācijas un digitālo pieredzi. Uzņēmums nodrošina arī talantu piesaisti, personāla atlasi un pārvaldītus pakalpojumus, atbalstot tehnoloģiju komandas un liela mēroga darbaspēka programmas finanšu pakalpojumu, veselības aprūpes, publiskā sektora, telekomunikāciju, mazumtirdzniecības, ražošanas un enerģētikas nozarēs. Plašais pakalpojumu modelis piedāvā iespējas konsultāciju, inženierijas, tehnoloģiju operāciju un personāla atlases jomā.

Healthcare Customer Service Representative

Handle patient, provider, and pharmacy questions about copay programs, claims, and prescriptions in this remote healthcare support role at TEKsystems.

Apraksts

  • Respond to calls from patients, pharmacies, and healthcare providers.
  • Help activate copay cards, update accounts, and address claims questions.
  • Resolve pharmacy rejection messages and issues related to coverage.
  • Record customer interactions accurately across multiple systems.
  • Meet established quality, attendance, and productivity targets.
  • Follow confidentiality and compliance requirements.
  • Attend paid virtual training on weekdays from 8:30 a.m. to 5:00 p.m.
  • Answer copay program questions, update accounts, support claims, and resolve issues for patients, pharmacies, and healthcare providers.

Prasības

  • High school diploma or GED.
  • At least six months of call center or customer service experience.
  • Strong communication and problem-solving abilities.
  • Basic computer skills, including Microsoft Office.
  • Comfort using multiple applications and two monitors.
  • Type at least 30 words per minute while speaking with customers.
  • Experience handling confidential information.
  • Availability for assigned eight-hour shifts between 8:00 a.m. and midnight, Monday through Sunday.
  • Healthcare, pharmacy, insurance, patient services, or benefits experience is preferred.
  • Experience with CRM systems and high-volume phone work is preferred.

Priekšrocības

  • Medical, dental, and vision coverage.
  • Critical illness, accident, and hospital coverage.
  • 401(k) plan with pre-tax and Roth contributions.
  • Voluntary life and AD&D insurance for employees and dependents.
  • Short-term and long-term disability coverage.
  • Health Spending Account (HSA).
  • Transportation benefits.
  • Employee Assistance Program.
  • Paid time off, vacation, or sick leave.
  • Paid virtual training.

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