TEKsystems
TEKsystems
TEKsystems korporativ tashkilotlarga xizmat ko‘rsatuvchi global texnologik konsalting va ishchi kuchi yechimlari kompaniyasidir. Uning faoliyati bulutli texnologiyalar, ma’lumotlar va sun’iy intellekt, avtomatlashtirish, ilovalar ishlab chiqish, Agile va DevOps transformatsiyasi, texnologik operatsiyalar hamda raqamli tajriba yo‘nalishlarini qamrab oladi. Kompaniya, shuningdek, iqtidorlarni jalb qilish, rekruting va boshqariladigan xizmatlarni taqdim etib, moliyaviy xizmatlar, sog‘liqni saqlash, davlat sektori, telekommunikatsiya, chakana savdo, ishlab chiqarish va energetika kabi sohalardagi texnologik jamoalar hamda keng ko‘lamli ishchi kuchi dasturlarini qo‘llab-quvvatlaydi. Uning keng qamrovli xizmat modeli konsalting, muhandislik, texnologik operatsiyalar va rekrutingga yo‘naltirilgan rollarda imkoniyatlar yaratadi.

Healthcare Customer Service Representative

Handle patient, provider, and pharmacy questions about copay programs, claims, and prescriptions in this remote healthcare support role at TEKsystems.

Tavsif

  • Respond to calls from patients, pharmacies, and healthcare providers.
  • Help activate copay cards, update accounts, and address claims questions.
  • Resolve pharmacy rejection messages and issues related to coverage.
  • Record customer interactions accurately across multiple systems.
  • Meet established quality, attendance, and productivity targets.
  • Follow confidentiality and compliance requirements.
  • Attend paid virtual training on weekdays from 8:30 a.m. to 5:00 p.m.
  • Answer copay program questions, update accounts, support claims, and resolve issues for patients, pharmacies, and healthcare providers.

Talablar

  • High school diploma or GED.
  • At least six months of call center or customer service experience.
  • Strong communication and problem-solving abilities.
  • Basic computer skills, including Microsoft Office.
  • Comfort using multiple applications and two monitors.
  • Type at least 30 words per minute while speaking with customers.
  • Experience handling confidential information.
  • Availability for assigned eight-hour shifts between 8:00 a.m. and midnight, Monday through Sunday.
  • Healthcare, pharmacy, insurance, patient services, or benefits experience is preferred.
  • Experience with CRM systems and high-volume phone work is preferred.

Imtiyozlar

  • Medical, dental, and vision coverage.
  • Critical illness, accident, and hospital coverage.
  • 401(k) plan with pre-tax and Roth contributions.
  • Voluntary life and AD&D insurance for employees and dependents.
  • Short-term and long-term disability coverage.
  • Health Spending Account (HSA).
  • Transportation benefits.
  • Employee Assistance Program.
  • Paid time off, vacation, or sick leave.
  • Paid virtual training.

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