TEKsystems
TEKsystems
TEKsystems — корпоративтік ұйымдарға қызмет көрсететін жаһандық технологиялық консалтинг және жұмыс күші шешімдері компаниясы. Оның қызметі бұлтты технологиялар, деректер мен жасанды интеллект, автоматтандыру, қолданбалар әзірлеу, Agile және DevOps трансформациясы, технологиялық операциялар және цифрлық тәжірибе бағыттарын қамтиды. Компания сондай-ақ таланттарды іздеу, рекрутинг және басқарылатын қызметтер ұсынып, қаржылық қызметтер, денсаулық сақтау, мемлекеттік сектор, телекоммуникациялар, бөлшек сауда, өндіріс және энергетика сияқты салалардағы технологиялық командалар мен ауқымды жұмыс күші бағдарламаларын қолдайды. Оның кең ауқымды қызмет көрсету моделі консалтинг, инженерия, технологиялық операциялар және рекрутингке бағытталған рөлдерде мүмкіндіктер ұсынады.

Healthcare Customer Service Representative

Handle patient, provider, and pharmacy questions about copay programs, claims, and prescriptions in this remote healthcare support role at TEKsystems.

Сипаттама

  • Respond to calls from patients, pharmacies, and healthcare providers.
  • Help activate copay cards, update accounts, and address claims questions.
  • Resolve pharmacy rejection messages and issues related to coverage.
  • Record customer interactions accurately across multiple systems.
  • Meet established quality, attendance, and productivity targets.
  • Follow confidentiality and compliance requirements.
  • Attend paid virtual training on weekdays from 8:30 a.m. to 5:00 p.m.
  • Answer copay program questions, update accounts, support claims, and resolve issues for patients, pharmacies, and healthcare providers.

Талаптар

  • High school diploma or GED.
  • At least six months of call center or customer service experience.
  • Strong communication and problem-solving abilities.
  • Basic computer skills, including Microsoft Office.
  • Comfort using multiple applications and two monitors.
  • Type at least 30 words per minute while speaking with customers.
  • Experience handling confidential information.
  • Availability for assigned eight-hour shifts between 8:00 a.m. and midnight, Monday through Sunday.
  • Healthcare, pharmacy, insurance, patient services, or benefits experience is preferred.
  • Experience with CRM systems and high-volume phone work is preferred.

Артықшылықтар

  • Medical, dental, and vision coverage.
  • Critical illness, accident, and hospital coverage.
  • 401(k) plan with pre-tax and Roth contributions.
  • Voluntary life and AD&D insurance for employees and dependents.
  • Short-term and long-term disability coverage.
  • Health Spending Account (HSA).
  • Transportation benefits.
  • Employee Assistance Program.
  • Paid time off, vacation, or sick leave.
  • Paid virtual training.

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