TEKsystems
TEKsystems
TEKsystems yra pasaulinė technologijų konsultavimo ir darbo jėgos sprendimų bendrovė, teikianti paslaugas stambioms organizacijoms. Jos veikla apima debesijos sprendimus, duomenis ir dirbtinį intelektą, automatizavimą, programų kūrimą, judrųjį kūrimą ir „DevOps“ transformaciją, technologijų operacijas bei skaitmeninę patirtį. Bendrovė taip pat teikia talentų paieškos, įdarbinimo ir valdomas paslaugas, padėdama technologijų komandoms ir įgyvendindama didelės apimties darbo jėgos programas finansinių paslaugų, sveikatos priežiūros, viešojo sektoriaus, telekomunikacijų, mažmeninės prekybos, gamybos ir energetikos srityse. Platus paslaugų modelis suteikia galimybių konsultavimo, inžinerijos, technologijų operacijų ir įdarbinimo srityse.

Healthcare Customer Service Representative

Handle patient, provider, and pharmacy questions about copay programs, claims, and prescriptions in this remote healthcare support role at TEKsystems.

Aprašymas

  • Respond to calls from patients, pharmacies, and healthcare providers.
  • Help activate copay cards, update accounts, and address claims questions.
  • Resolve pharmacy rejection messages and issues related to coverage.
  • Record customer interactions accurately across multiple systems.
  • Meet established quality, attendance, and productivity targets.
  • Follow confidentiality and compliance requirements.
  • Attend paid virtual training on weekdays from 8:30 a.m. to 5:00 p.m.
  • Answer copay program questions, update accounts, support claims, and resolve issues for patients, pharmacies, and healthcare providers.

Reikalavimai

  • High school diploma or GED.
  • At least six months of call center or customer service experience.
  • Strong communication and problem-solving abilities.
  • Basic computer skills, including Microsoft Office.
  • Comfort using multiple applications and two monitors.
  • Type at least 30 words per minute while speaking with customers.
  • Experience handling confidential information.
  • Availability for assigned eight-hour shifts between 8:00 a.m. and midnight, Monday through Sunday.
  • Healthcare, pharmacy, insurance, patient services, or benefits experience is preferred.
  • Experience with CRM systems and high-volume phone work is preferred.

Privalumai

  • Medical, dental, and vision coverage.
  • Critical illness, accident, and hospital coverage.
  • 401(k) plan with pre-tax and Roth contributions.
  • Voluntary life and AD&D insurance for employees and dependents.
  • Short-term and long-term disability coverage.
  • Health Spending Account (HSA).
  • Transportation benefits.
  • Employee Assistance Program.
  • Paid time off, vacation, or sick leave.
  • Paid virtual training.

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