Resolv Global
Resolv Global
51 – 200 Zaposleni
B2BSvetovanjeZaposlovanje
Resolv Global je podjetje za BPO in kadrovske storitve, ki podjetjem pomaga zagotavljati podporo strankam, tehnično podporo in zaledne poslovne operacije v velikem obsegu. Njegove večjezične ekipe delujejo v šestih centrih za izvajanje storitev in na oddaljenih lokacijah, podpirajo več kot 18 jezikov ter zagotavljajo hibridne modele dela, delo od doma in storitve, ki so na voljo 24 ur na dan, vse dni v tednu. Podjetje združuje strokovno znanje o delovni sili s tehnologijo, da poslovnim strankam, vključno z organizacijami s seznama Fortune 500, pomaga oskrbovati stranke na mednarodnih trgih.

Bilingual Customer Service Representative (Mexico, Remote)

Provide bilingual customer service for US-based operations while working remotely from Mexico. Handle customer interactions across multiple systems in a structured environment.

Opis

  • Support US-based customer support operations as they grow
  • Manage inbound and/or outbound customer interactions
  • Deliver customer service in a fast-paced setting
  • Switch efficiently between multiple systems
  • Work within a structured remote environment
  • Complete applicable hiring steps, including resume review, questionnaires, interviews, and background checks

Zahteve

  • Prior experience in a US BPO or call center
  • Excellent spoken and written English
  • Strong customer service and communication abilities
  • Experience managing inbound and/or outbound customer interactions
  • Ability to multitask effectively across multiple systems
  • Professional, dependable, and attentive to detail
  • Comfort working in a structured remote environment
  • Windows 11 PC; Macs are not supported
  • 16 GB of RAM
  • Two monitors
  • Webcam and headset
  • Intel i5 processor or higher
  • Fiber internet with a wired Ethernet connection
  • Backup power solution
  • Microsoft Teams and Office 365
  • Submit a resume in English
  • Complete all stages of the hiring process
  • Pass an applicable background check, if required
  • Experience in customer support, healthcare support, technical support, billing support, sales support, appointment scheduling, collections, administrative support, live chat or email support, retention or escalations, or call center/BPO work

Ugodnosti

  • Weekly payment in arrears
  • Training is fully paid
  • Fully remote role
  • Work from home
  • Independent contractor arrangement

Sorodna delovna mesta

ANGEHEUERT ⚓ | Recruiting as a Service & Employer Branding

Area Sales Manager, Sustainable Smart Locker Network

ANGEHEUERT ⚓ | Recruiting as a Service & Employer Branding
11 – 50 Zaposleni
LogistikaSvetovanjeTrženje

Expand a sustainable smart locker network by developing B2B partnerships across grocery retail, fuel stations, and housing. The role combines regional field sales with customer management from first contact to contract.

Odpri