Contract Trainer in Controlling and Business Intelligence
WBS TrainingPart-time freelance trainer at WBS Training, teaching Controlling and Business Intelligence. Deliver practical instruction in Power BI and AI tools from a home office.
Open
Resolv Global is a BPO and staffing company that helps businesses deliver customer service, technical support, and back-office operations at scale. Its multilingual teams work across six delivery centers and remote locations, supporting more than 18 languages and providing hybrid, work-from-home, and 24/7 service models. The company combines workforce expertise with technology to help enterprise clients, including Fortune 500 organizations, serve customers across international markets.
Bilingual Customer Service Representative (Mexico, Remote)
Provide bilingual customer service for US-based operations while working remotely from Mexico. Handle customer interactions across multiple systems in a structured environment.
Description
- Support US-based customer support operations as they grow
- Manage inbound and/or outbound customer interactions
- Deliver customer service in a fast-paced setting
- Switch efficiently between multiple systems
- Work within a structured remote environment
- Complete applicable hiring steps, including resume review, questionnaires, interviews, and background checks
Requirements
- Prior experience in a US BPO or call center
- Excellent spoken and written English
- Strong customer service and communication abilities
- Experience managing inbound and/or outbound customer interactions
- Ability to multitask effectively across multiple systems
- Professional, dependable, and attentive to detail
- Comfort working in a structured remote environment
- Windows 11 PC; Macs are not supported
- 16 GB of RAM
- Two monitors
- Webcam and headset
- Intel i5 processor or higher
- Fiber internet with a wired Ethernet connection
- Backup power solution
- Microsoft Teams and Office 365
- Submit a resume in English
- Complete all stages of the hiring process
- Pass an applicable background check, if required
- Experience in customer support, healthcare support, technical support, billing support, sales support, appointment scheduling, collections, administrative support, live chat or email support, retention or escalations, or call center/BPO work
Benefits
- Weekly payment in arrears
- Training is fully paid
- Fully remote role
- Work from home
- Independent contractor arrangement
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