Resolv Global
Resolv Global
Resolv Global ir biznesa procesu ārpakalpojumu un personāla atlases uzņēmums, kas palīdz uzņēmumiem plašā mērogā nodrošināt klientu apkalpošanu, tehnisko atbalstu un biroja administrēšanas pakalpojumus. Tā daudzvalodu komandas strādā sešos pakalpojumu centros un attālinātās darba vietās, atbalsta vairāk nekā 18 valodas un piedāvā hibrīda, darba no mājām un diennakts pakalpojumu modeļus. Uzņēmums apvieno darbaspēka pārvaldības pieredzi ar tehnoloģijām, lai palīdzētu korporatīvajiem klientiem, tostarp Fortune 500 organizācijām, apkalpot klientus starptautiskajos tirgos.

Bilingual Customer Service Representative (Mexico, Remote)

Provide bilingual customer service for US-based operations while working remotely from Mexico. Handle customer interactions across multiple systems in a structured environment.

Apraksts

  • Support US-based customer support operations as they grow
  • Manage inbound and/or outbound customer interactions
  • Deliver customer service in a fast-paced setting
  • Switch efficiently between multiple systems
  • Work within a structured remote environment
  • Complete applicable hiring steps, including resume review, questionnaires, interviews, and background checks

Prasības

  • Prior experience in a US BPO or call center
  • Excellent spoken and written English
  • Strong customer service and communication abilities
  • Experience managing inbound and/or outbound customer interactions
  • Ability to multitask effectively across multiple systems
  • Professional, dependable, and attentive to detail
  • Comfort working in a structured remote environment
  • Windows 11 PC; Macs are not supported
  • 16 GB of RAM
  • Two monitors
  • Webcam and headset
  • Intel i5 processor or higher
  • Fiber internet with a wired Ethernet connection
  • Backup power solution
  • Microsoft Teams and Office 365
  • Submit a resume in English
  • Complete all stages of the hiring process
  • Pass an applicable background check, if required
  • Experience in customer support, healthcare support, technical support, billing support, sales support, appointment scheduling, collections, administrative support, live chat or email support, retention or escalations, or call center/BPO work

Priekšrocības

  • Weekly payment in arrears
  • Training is fully paid
  • Fully remote role
  • Work from home
  • Independent contractor arrangement

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