Resolv Global
Resolv Global
51 – 200 Angajați
B2BConsultanțăRecrutare
Resolv Global este o companie de externalizare a proceselor de afaceri și de recrutare, care ajută companiile să ofere servicii pentru clienți, asistență tehnică și operațiuni de back-office la scară largă. Echipele sale multilingve lucrează în șase centre de livrare și în locații la distanță, oferind suport în peste 18 limbi și modele de lucru hibrid, de acasă și servicii disponibile 24/7. Compania combină expertiza în gestionarea forței de muncă cu tehnologia pentru a ajuta clienții enterprise, inclusiv organizații din Fortune 500, să deservească clienți de pe piețele internaționale.

Bilingual Customer Service Representative (Mexico, Remote)

Provide bilingual customer service for US-based operations while working remotely from Mexico. Handle customer interactions across multiple systems in a structured environment.

Descriere

  • Support US-based customer support operations as they grow
  • Manage inbound and/or outbound customer interactions
  • Deliver customer service in a fast-paced setting
  • Switch efficiently between multiple systems
  • Work within a structured remote environment
  • Complete applicable hiring steps, including resume review, questionnaires, interviews, and background checks

Cerințe

  • Prior experience in a US BPO or call center
  • Excellent spoken and written English
  • Strong customer service and communication abilities
  • Experience managing inbound and/or outbound customer interactions
  • Ability to multitask effectively across multiple systems
  • Professional, dependable, and attentive to detail
  • Comfort working in a structured remote environment
  • Windows 11 PC; Macs are not supported
  • 16 GB of RAM
  • Two monitors
  • Webcam and headset
  • Intel i5 processor or higher
  • Fiber internet with a wired Ethernet connection
  • Backup power solution
  • Microsoft Teams and Office 365
  • Submit a resume in English
  • Complete all stages of the hiring process
  • Pass an applicable background check, if required
  • Experience in customer support, healthcare support, technical support, billing support, sales support, appointment scheduling, collections, administrative support, live chat or email support, retention or escalations, or call center/BPO work

Beneficii

  • Weekly payment in arrears
  • Training is fully paid
  • Fully remote role
  • Work from home
  • Independent contractor arrangement

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