Resolv Global
Resolv Global
51 – 200 Darbuotojai
B2BĮdarbinimasKonsultavimas
„Resolv Global“ yra verslo procesų valdymo ir personalo paslaugų įmonė, padedanti verslui dideliu mastu teikti klientų aptarnavimo, techninės pagalbos ir administracines paslaugas. Jos daugiakalbės komandos dirba šešiuose paslaugų teikimo centruose ir nuotolinėse vietose, aptarnauja daugiau kaip 18 kalbų ir teikia hibridinio darbo, darbo iš namų bei visą parą veikiančių paslaugų modelius. Įmonė derina darbuotojų valdymo kompetenciją su technologijomis, kad padėtų verslo klientams, įskaitant „Fortune 500“ organizacijas, aptarnauti klientus tarptautinėse rinkose.

Bilingual Customer Service Representative (Mexico, Remote)

Provide bilingual customer service for US-based operations while working remotely from Mexico. Handle customer interactions across multiple systems in a structured environment.

Aprašymas

  • Support US-based customer support operations as they grow
  • Manage inbound and/or outbound customer interactions
  • Deliver customer service in a fast-paced setting
  • Switch efficiently between multiple systems
  • Work within a structured remote environment
  • Complete applicable hiring steps, including resume review, questionnaires, interviews, and background checks

Reikalavimai

  • Prior experience in a US BPO or call center
  • Excellent spoken and written English
  • Strong customer service and communication abilities
  • Experience managing inbound and/or outbound customer interactions
  • Ability to multitask effectively across multiple systems
  • Professional, dependable, and attentive to detail
  • Comfort working in a structured remote environment
  • Windows 11 PC; Macs are not supported
  • 16 GB of RAM
  • Two monitors
  • Webcam and headset
  • Intel i5 processor or higher
  • Fiber internet with a wired Ethernet connection
  • Backup power solution
  • Microsoft Teams and Office 365
  • Submit a resume in English
  • Complete all stages of the hiring process
  • Pass an applicable background check, if required
  • Experience in customer support, healthcare support, technical support, billing support, sales support, appointment scheduling, collections, administrative support, live chat or email support, retention or escalations, or call center/BPO work

Privalumai

  • Weekly payment in arrears
  • Training is fully paid
  • Fully remote role
  • Work from home
  • Independent contractor arrangement

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