BRM S.A.S
BRM S.A.S
1001 – 5000 Zaposleni
PodjetjeTrženjeUmetna inteligenca
BRM S.A.S. je podjetje za operativne storitve in izkušnjo strank, ki globalnim blagovnim znamkam pomaga obljube strankam pretvoriti v dosledno zagotavljene izkušnje. Kot del družbe BRM an Alta Company razvija in upravlja prilagodljive operativne modele, združuje analizo uspešnosti storitev s prilagojenimi rešitvami ter raziskuje pilotne projekte umetne inteligence za kanale uporabniške izkušnje. Podjetje BRM, ustanovljeno leta 2005, ima izkušnje s podporo poslovanju v več kot 25 državah, njegovo delo pa zajema poslovne storitve, trženje in umetno inteligenco.

Portuguese Call Center Supervisor

Lead a bilingual call center sales team at BRM, a Latin American contact operations company. Develop staff through coaching and improve performance using operational KPIs.

Opis

  • Lead sales teams in call center operations
  • Manage operational indicators and performance metrics
  • Develop staff through sales coaching
  • Improve performance metrics across sales and consultative operations
  • Make data-informed decisions
  • Track operational KPIs, including CSAT, FCR, sales, schedule adherence, and conversion
  • Resolve conflicts
  • Lead international teams at a growing company
  • Work rotating Monday-to-Friday shifts between 6:00 a.m. and 6:00 p.m., totaling 42 hours per week

Zahteve

  • Technical, technologist, or professional qualification
  • 1–2 years of experience as a supervisor, team leader, or coordinator in call center operations
  • Experience in commercial operations, consultative sales, B2B, e-commerce, or fulfillment is preferred
  • Advanced Portuguese (C1 or native)
  • Fluent Spanish
  • Strategic leadership skills
  • Ability to manage operational KPIs, including CSAT, FCR, sales metrics, schedule adherence, and conversion
  • Analytical ability to make data-driven decisions
  • Sales coaching skills
  • Conflict resolution skills
  • Must reside in Bogotá or Medellín
  • Availability to work public holidays as required by operations

Ugodnosti

  • Statutory employment benefits
  • Variable salary component of COP 200,000
  • Permanent employment contract directly with the company
  • Fully remote work
  • Work equipment provided by the company

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