BRM S.A.S. ir darbības un klientu pieredzes pakalpojumu uzņēmums, kas palīdz globāliem zīmoliem klientu solījumus pārvērst konsekventi īstenotā pieredzē. Kā BRM an Alta Company daļa tas izstrādā un pārvalda elastīgus darbības modeļus, apvieno pakalpojumu snieguma analīzi ar pielāgotiem risinājumiem un pēta mākslīgā intelekta pilotprojektus klientu pieredzes kanālos. BRM, kas dibināts 2005. gadā, ir pieredze darbības atbalstīšanā vairāk nekā 25 valstīs, un tā darbs aptver uzņēmumu pakalpojumus, mārketingu un mākslīgo intelektu.
Portuguese Call Center Supervisor
Lead a bilingual call center sales team at BRM, a Latin American contact operations company. Develop staff through coaching and improve performance using operational KPIs.
Apraksts
- Lead sales teams in call center operations
- Manage operational indicators and performance metrics
- Develop staff through sales coaching
- Improve performance metrics across sales and consultative operations
- Make data-informed decisions
- Track operational KPIs, including CSAT, FCR, sales, schedule adherence, and conversion
- Resolve conflicts
- Lead international teams at a growing company
- Work rotating Monday-to-Friday shifts between 6:00 a.m. and 6:00 p.m., totaling 42 hours per week
Prasības
- Technical, technologist, or professional qualification
- 1–2 years of experience as a supervisor, team leader, or coordinator in call center operations
- Experience in commercial operations, consultative sales, B2B, e-commerce, or fulfillment is preferred
- Advanced Portuguese (C1 or native)
- Fluent Spanish
- Strategic leadership skills
- Ability to manage operational KPIs, including CSAT, FCR, sales metrics, schedule adherence, and conversion
- Analytical ability to make data-driven decisions
- Sales coaching skills
- Conflict resolution skills
- Must reside in Bogotá or Medellín
- Availability to work public holidays as required by operations
Priekšrocības
- Statutory employment benefits
- Variable salary component of COP 200,000
- Permanent employment contract directly with the company
- Fully remote work
- Work equipment provided by the company