BRM S.A.S
BRM S.A.S
BRM S.A.S. este o companie de servicii operaționale și experiență a clienților care ajută brandurile globale să transforme promisiunile făcute clienților în experiențe livrate în mod constant. Ca parte a BRM an Alta Company, dezvoltă și gestionează modele operaționale flexibile, combină analiza performanței serviciilor cu soluții personalizate și explorează proiecte-pilot de inteligență artificială pentru canalele de experiență a clienților. Fondată în 2005, BRM are experiență în sprijinirea operațiunilor în peste 25 de țări, cu activități care acoperă servicii pentru companii, marketing și inteligență artificială.

Portuguese Call Center Supervisor

Lead a bilingual call center sales team at BRM, a Latin American contact operations company. Develop staff through coaching and improve performance using operational KPIs.

Descriere

  • Lead sales teams in call center operations
  • Manage operational indicators and performance metrics
  • Develop staff through sales coaching
  • Improve performance metrics across sales and consultative operations
  • Make data-informed decisions
  • Track operational KPIs, including CSAT, FCR, sales, schedule adherence, and conversion
  • Resolve conflicts
  • Lead international teams at a growing company
  • Work rotating Monday-to-Friday shifts between 6:00 a.m. and 6:00 p.m., totaling 42 hours per week

Cerințe

  • Technical, technologist, or professional qualification
  • 1–2 years of experience as a supervisor, team leader, or coordinator in call center operations
  • Experience in commercial operations, consultative sales, B2B, e-commerce, or fulfillment is preferred
  • Advanced Portuguese (C1 or native)
  • Fluent Spanish
  • Strategic leadership skills
  • Ability to manage operational KPIs, including CSAT, FCR, sales metrics, schedule adherence, and conversion
  • Analytical ability to make data-driven decisions
  • Sales coaching skills
  • Conflict resolution skills
  • Must reside in Bogotá or Medellín
  • Availability to work public holidays as required by operations

Beneficii

  • Statutory employment benefits
  • Variable salary component of COP 200,000
  • Permanent employment contract directly with the company
  • Fully remote work
  • Work equipment provided by the company

Locuri de muncă similare

The Nursing and Midwifery Council

Head of Legal Services Transformation

The Nursing and Midwifery Council

Lead the Nursing and Midwifery Council’s legal services transformation, shaping its future operating model and strengthening legal capability. Partner with senior leaders to guide governance, organisational change and lasting adoption.

Deschide
Stitch Fix

Head of Technology Portfolio and Program Management

Stitch Fix

Lead technology portfolio planning and program management at Stitch Fix, connecting product, engineering, and business investments to measurable outcomes. The role supports the company’s personalized retail model through data science and AI.

Deschide
Stitch Fix

Distinguished Architect, Enterprise Technology

Stitch Fix

Set the architectural direction for Stitch Fix’s personalized retail technology, guiding modernization across cloud, data, and AI. Advise executives on resilient platforms and long-term engineering investments.

Deschide