BRM S.A.S
BRM S.A.S
BRM S.A.S. — жаһандық брендтерге клиенттерге берген уәделерін тұрақты түрде ұсынылатын тәжірибеге айналдыруға көмектесетін операциялық және клиенттік тәжірибе қызметтерін көрсететін компания. BRM an Alta Company құрамында ол икемді операциялық модельдерді әзірлеп, басқарады, қызмет көрсету тиімділігін талдауды арнайы әзірленген шешімдермен ұштастырады және клиенттік тәжірибе арналарына арналған жасанды интеллект пилоттық жобаларын зерттейді. 2005 жылы құрылған BRM 25-тен астам елдегі операцияларды қолдау тәжірибесіне ие. Оның қызметі корпоративтік қызметтерді, маркетингті және жасанды интеллектіні қамтиды.

Portuguese Call Center Supervisor

Lead a bilingual call center sales team at BRM, a Latin American contact operations company. Develop staff through coaching and improve performance using operational KPIs.

Сипаттама

  • Lead sales teams in call center operations
  • Manage operational indicators and performance metrics
  • Develop staff through sales coaching
  • Improve performance metrics across sales and consultative operations
  • Make data-informed decisions
  • Track operational KPIs, including CSAT, FCR, sales, schedule adherence, and conversion
  • Resolve conflicts
  • Lead international teams at a growing company
  • Work rotating Monday-to-Friday shifts between 6:00 a.m. and 6:00 p.m., totaling 42 hours per week

Талаптар

  • Technical, technologist, or professional qualification
  • 1–2 years of experience as a supervisor, team leader, or coordinator in call center operations
  • Experience in commercial operations, consultative sales, B2B, e-commerce, or fulfillment is preferred
  • Advanced Portuguese (C1 or native)
  • Fluent Spanish
  • Strategic leadership skills
  • Ability to manage operational KPIs, including CSAT, FCR, sales metrics, schedule adherence, and conversion
  • Analytical ability to make data-driven decisions
  • Sales coaching skills
  • Conflict resolution skills
  • Must reside in Bogotá or Medellín
  • Availability to work public holidays as required by operations

Артықшылықтар

  • Statutory employment benefits
  • Variable salary component of COP 200,000
  • Permanent employment contract directly with the company
  • Fully remote work
  • Work equipment provided by the company

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