BRM S.A.S
BRM S.A.S
1 001 – 5 000 Xodimlar
KorxonaMarketingSun’iy intellekt
BRM S.A.S. global brendlarga mijozlarga bergan va’dalarini izchil taqdim etiladigan tajribaga aylantirishga yordam beradigan operatsiyalar va mijozlar tajribasi xizmatlari kompaniyasidir. BRM an Alta Company tarkibida u moslashuvchan operatsion modellarni ishlab chiqadi va boshqaradi, xizmat ko‘rsatish samaradorligi tahlilini moslashtirilgan yechimlar bilan birlashtiradi hamda mijozlar tajribasi kanallari uchun sun’iy intellekt bo‘yicha pilot loyihalarni sinovdan o‘tkazadi. 2005-yilda tashkil etilgan BRM 25 dan ortiq mamlakatdagi operatsiyalarni qo‘llab-quvvatlash tajribasiga ega. Uning faoliyati korporativ xizmatlar, marketing va sun’iy intellekt yo‘nalishlarini qamrab oladi.

Portuguese Call Center Supervisor

Lead a bilingual call center sales team at BRM, a Latin American contact operations company. Develop staff through coaching and improve performance using operational KPIs.

Tavsif

  • Lead sales teams in call center operations
  • Manage operational indicators and performance metrics
  • Develop staff through sales coaching
  • Improve performance metrics across sales and consultative operations
  • Make data-informed decisions
  • Track operational KPIs, including CSAT, FCR, sales, schedule adherence, and conversion
  • Resolve conflicts
  • Lead international teams at a growing company
  • Work rotating Monday-to-Friday shifts between 6:00 a.m. and 6:00 p.m., totaling 42 hours per week

Talablar

  • Technical, technologist, or professional qualification
  • 1–2 years of experience as a supervisor, team leader, or coordinator in call center operations
  • Experience in commercial operations, consultative sales, B2B, e-commerce, or fulfillment is preferred
  • Advanced Portuguese (C1 or native)
  • Fluent Spanish
  • Strategic leadership skills
  • Ability to manage operational KPIs, including CSAT, FCR, sales metrics, schedule adherence, and conversion
  • Analytical ability to make data-driven decisions
  • Sales coaching skills
  • Conflict resolution skills
  • Must reside in Bogotá or Medellín
  • Availability to work public holidays as required by operations

Imtiyozlar

  • Statutory employment benefits
  • Variable salary component of COP 200,000
  • Permanent employment contract directly with the company
  • Fully remote work
  • Work equipment provided by the company

O‘xshash ish o‘rinlari

FHI 360

Associate Director of Procurement, Administration and Logistics

FHI 360

Leads procurement, administration, logistics, and operations for FHI 360’s country office in the Democratic Republic of the Congo. Supervises functional leads and maintains compliance with donor, government, and supply chain requirements.

Ochish
Expivia Interaction Marketing Group Inc.

Healthcare Call Center Representative

Expivia Interaction Marketing Group Inc.
201 – 500 Xodimlar
KonsaltingLogistikaMarketing

Assist members with health savings and benefit accounts through phone, chat, and email. The role includes three weeks of paid, in-person training in Erie, Pennsylvania, before moving to a hybrid schedule.

Ochish