Envision Employment Solutions
Envision Employment Solutions
11 – 50 Zaposleni
LogistikaSvetovanjeTrženje
Envision Employment Solutions je kadrovska agencija, ustanovljena leta 2013, ki podjetjem in kandidatom pomaga pri povezovanju z usposobljenimi strokovnjaki na globalnih trgih, s poudarkom na regiji MENA. Njene storitve vključujejo zaposlovanje, headhunting, zunanje izvajanje delovne sile ter tehnične in psihometrične ocene. Podjetje podpira zaposlovanje na področjih svetovanja, logistike, trženja in drugih sektorjih ter svoj pristop prilagaja potrebam delodajalcev in kandidatov.

Associate German-Speaking Service Desk Analyst

Provide first-line technical assistance in German and English for an IT services and consulting company. Resolve user issues through phone, email, chat, and ticketing tools.

Opis

  • Handle client enquiries across phone, email, web chat, and other channels within agreed service levels.
  • Provide customer support that meets quality standards.
  • Collect user details and record incidents and service requests accurately in the ticketing system.
  • Investigate and resolve technical problems, referring complex cases for further support.
  • Track the ticket queue and help ensure issues are addressed promptly.
  • Coordinate with the Incident Manager on high-priority cases.
  • Manage each case through resolution and follow up as needed.
  • Build strong working knowledge of support tools, including automation software.

Zahteve

  • A bachelor’s degree in a relevant discipline.
  • Up to two years of experience in IT support, service desk work, or a similar customer-facing role; recent graduates may apply.
  • Fluent written and spoken German.
  • Very good English skills.
  • Interest in technology and a logical approach to solving problems.
  • Communicate clearly and patiently, including when users are frustrated.
  • Able to work shifts in a 24/7 operation.

Ugodnosti

  • Hybrid working arrangement.
  • Flexible shift options.
  • Opportunity to develop a career in IT.
  • Practical development of technical skills.
  • Collaboration with an international team.
  • Daily use of German at work.

Sorodna delovna mesta

Kreato Global | BPO and Language Solutions

Remote English-Spanish OPI/VRI Interpreter

Kreato Global | BPO and Language Solutions

Interpret remotely between English- and Spanish-speaking people in medical, financial, social service, and customer care settings. Provide language support for Kreato Global across Latin America.

Odpri
RecruitGo

Remote Executive Assistant, Outreach and Marketing — Philippines

RecruitGo
51 – 200 Zaposleni
LogistikaSvetovanjeTrženje

Handle administrative support, CRM, outreach, and marketing for RecruitGo, an Employer of Record serving global clients with talent from emerging markets. Support two UK-facing clients with day-to-day administration and creative campaigns.

Odpri