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Associate German-Speaking Service Desk Analyst
Provide first-line technical assistance in German and English for an IT services and consulting company. Resolve user issues through phone, email, chat, and ticketing tools.
विवरण
- Handle client enquiries across phone, email, web chat, and other channels within agreed service levels.
- Provide customer support that meets quality standards.
- Collect user details and record incidents and service requests accurately in the ticketing system.
- Investigate and resolve technical problems, referring complex cases for further support.
- Track the ticket queue and help ensure issues are addressed promptly.
- Coordinate with the Incident Manager on high-priority cases.
- Manage each case through resolution and follow up as needed.
- Build strong working knowledge of support tools, including automation software.
आवश्यकताएँ
- A bachelor’s degree in a relevant discipline.
- Up to two years of experience in IT support, service desk work, or a similar customer-facing role; recent graduates may apply.
- Fluent written and spoken German.
- Very good English skills.
- Interest in technology and a logical approach to solving problems.
- Communicate clearly and patiently, including when users are frustrated.
- Able to work shifts in a 24/7 operation.
लाभ
- Hybrid working arrangement.
- Flexible shift options.
- Opportunity to develop a career in IT.
- Practical development of technical skills.
- Collaboration with an international team.
- Daily use of German at work.
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