Envision Employment Solutions
Envision Employment Solutions
Envision Employment Solutions este o agenție de recrutare înființată în 2013, care ajută companiile și candidații să intre în legătură cu profesioniști calificați de pe piețele globale, cu accent pe regiunea Orientului Mijlociu și a Africii de Nord. Serviciile sale includ recrutare, vânătoare de talente, externalizarea forței de muncă și evaluări tehnice și psihometrice. Compania sprijină recrutarea în domenii precum consultanță, logistică, marketing și alte sectoare, adaptându-și abordarea la nevoile angajatorilor și candidaților.

Associate German-Speaking Service Desk Analyst

Provide first-line technical assistance in German and English for an IT services and consulting company. Resolve user issues through phone, email, chat, and ticketing tools.

Descriere

  • Handle client enquiries across phone, email, web chat, and other channels within agreed service levels.
  • Provide customer support that meets quality standards.
  • Collect user details and record incidents and service requests accurately in the ticketing system.
  • Investigate and resolve technical problems, referring complex cases for further support.
  • Track the ticket queue and help ensure issues are addressed promptly.
  • Coordinate with the Incident Manager on high-priority cases.
  • Manage each case through resolution and follow up as needed.
  • Build strong working knowledge of support tools, including automation software.

Cerințe

  • A bachelor’s degree in a relevant discipline.
  • Up to two years of experience in IT support, service desk work, or a similar customer-facing role; recent graduates may apply.
  • Fluent written and spoken German.
  • Very good English skills.
  • Interest in technology and a logical approach to solving problems.
  • Communicate clearly and patiently, including when users are frustrated.
  • Able to work shifts in a 24/7 operation.

Beneficii

  • Hybrid working arrangement.
  • Flexible shift options.
  • Opportunity to develop a career in IT.
  • Practical development of technical skills.
  • Collaboration with an international team.
  • Daily use of German at work.

Locuri de muncă similare

General Dynamics Information Technology

Senior AI Autonomy Engineering SME, UAS and Drone Swarming

General Dynamics Information Technology

Lead the design of autonomous UAS, drone swarms, and command-and-control solutions for defense missions. Advance AI and machine learning capabilities across Department of Defense environments.

Deschide