Envision Employment Solutions
Envision Employment Solutions
Envision Employment Solutions ir 2013. gadā dibināta personāla atlases aģentūra, kas palīdz uzņēmumiem un kandidātiem pasaules tirgos atrast kvalificētus speciālistus, īpašu uzmanību pievēršot MENA reģionam. Uzņēmuma pakalpojumi ietver personāla atlasi, tiešo meklēšanu, darbaspēka ārpakalpojumus, kā arī tehnisko un psihometrisko novērtēšanu. Uzņēmums palīdz pieņemt darbā speciālistus konsultāciju, loģistikas, mārketinga un citās nozarēs, pielāgojot savu pieeju darba devēju un kandidātu vajadzībām.

Associate German-Speaking Service Desk Analyst

Provide first-line technical assistance in German and English for an IT services and consulting company. Resolve user issues through phone, email, chat, and ticketing tools.

Apraksts

  • Handle client enquiries across phone, email, web chat, and other channels within agreed service levels.
  • Provide customer support that meets quality standards.
  • Collect user details and record incidents and service requests accurately in the ticketing system.
  • Investigate and resolve technical problems, referring complex cases for further support.
  • Track the ticket queue and help ensure issues are addressed promptly.
  • Coordinate with the Incident Manager on high-priority cases.
  • Manage each case through resolution and follow up as needed.
  • Build strong working knowledge of support tools, including automation software.

Prasības

  • A bachelor’s degree in a relevant discipline.
  • Up to two years of experience in IT support, service desk work, or a similar customer-facing role; recent graduates may apply.
  • Fluent written and spoken German.
  • Very good English skills.
  • Interest in technology and a logical approach to solving problems.
  • Communicate clearly and patiently, including when users are frustrated.
  • Able to work shifts in a 24/7 operation.

Priekšrocības

  • Hybrid working arrangement.
  • Flexible shift options.
  • Opportunity to develop a career in IT.
  • Practical development of technical skills.
  • Collaboration with an international team.
  • Daily use of German at work.

Saistītās vakances

Active Nutrition International GmbH

Senior Procurement Specialist at Active Nutrition International (Hybrid, Germany)

Active Nutrition International GmbH

Oversee supplier relationships, materials, contracts, negotiations and audits for sports nutrition production. Support cost-efficient product launches and supply operations in collaboration with teams across the business.

Atvērt
Active Nutrition International GmbH

Senior Procurement Specialist – Packaging and Raw Materials

Active Nutrition International GmbH

Lead operational procurement for packaging and raw materials at a sports nutrition company, covering supplier relationships, negotiations, and market analysis. Take primary responsibility for related audit processes and support new product launches and cost efficiency projects.

Atvērt
B

Junior Remote Call Center Quality Monitor – Peru

BH Partner S.A.C.

Monitor call center advisors’ customer interactions for a telecommunications services company, focusing on number portability calls. Flag critical findings and coach advisors on communication errors and quality standards.

Atvērt
Booming Games

Senior Ruby Backend Developer, Europe Remote

Booming Games

Build and improve Ruby game server infrastructure for Booming Games’ online casino games. Focus on observability, automated testing, scalability, and performance under high-volume traffic.

Atvērt