Envision Employment Solutions
Envision Employment Solutions
Envision Employment Solutions — 2013 жылы құрылған, бизнес пен кандидаттарды жаһандық нарықтардағы, әсіресе MENA өңіріндегі білікті мамандармен байланыстыруға көмектесетін рекрутинг агенттігі. Оның қызметтеріне рекрутинг, хедхантинг, жұмыс күшін аутсорсингке беру, сондай-ақ техникалық және психометриялық бағалау кіреді. Компания жұмыс берушілер мен кандидаттардың қажеттіліктеріне қарай тәсілін бейімдеп, консалтинг, логистика, маркетинг және басқа да салалардағы қызметкерлерді іріктеуге қолдау көрсетеді.

Associate German-Speaking Service Desk Analyst

Provide first-line technical assistance in German and English for an IT services and consulting company. Resolve user issues through phone, email, chat, and ticketing tools.

Сипаттама

  • Handle client enquiries across phone, email, web chat, and other channels within agreed service levels.
  • Provide customer support that meets quality standards.
  • Collect user details and record incidents and service requests accurately in the ticketing system.
  • Investigate and resolve technical problems, referring complex cases for further support.
  • Track the ticket queue and help ensure issues are addressed promptly.
  • Coordinate with the Incident Manager on high-priority cases.
  • Manage each case through resolution and follow up as needed.
  • Build strong working knowledge of support tools, including automation software.

Талаптар

  • A bachelor’s degree in a relevant discipline.
  • Up to two years of experience in IT support, service desk work, or a similar customer-facing role; recent graduates may apply.
  • Fluent written and spoken German.
  • Very good English skills.
  • Interest in technology and a logical approach to solving problems.
  • Communicate clearly and patiently, including when users are frustrated.
  • Able to work shifts in a 24/7 operation.

Артықшылықтар

  • Hybrid working arrangement.
  • Flexible shift options.
  • Opportunity to develop a career in IT.
  • Practical development of technical skills.
  • Collaboration with an international team.
  • Daily use of German at work.

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