Senior Data Engineer, Consumer Credit Recovery
Itaú Unibanco
Senior Data Engineer building a cloud platform for Itaú Unibanco’s decision engines. Develops pipelines, data products, and AI solutions for consumer credit recovery.
Deschide
APEXX Global este o companie fintech și B2B SaaS axată pe simplificarea plăților internaționale pentru comercianții enterprise. Platforma sa de orchestrare a plăților conectează companiile la carduri, portofele digitale, metode alternative de plată și furnizori de servicii de tip cumpără acum, plătește mai târziu printr-un singur API. Funcții precum rutarea inteligentă prin AIRE, rutarea în funcție de cost, gestionarea în cascadă a refuzurilor, tokenizarea, căutarea BIN, raportarea consolidată și analizele îi ajută pe comercianții din turism, retail, mobilitate și marketplace-uri să își gestioneze operațiunile de plată pe mai multe piețe, să îmbunătățească acceptarea tranzacțiilor și să răspundă mai eficient refuzurilor.
Technical Support Engineer, India (Remote)
Investigate merchant incidents and technical queries for APEXX Global’s payment orchestration platform. Troubleshoot APIs, databases, and monitoring systems while providing rotational support coverage.
Descriere
- Use the APEXX technical incident matrix to classify issues and incidents
- Conduct initial technical investigations using Grafana, Portals, Quicksight, Snowflake, and relevant technical expertise
- Route issues to L2 engineering teams or external partners when escalation is needed
- Manage merchant questions and problems through to resolution
- Investigate merchant incidents and internal monitoring alerts outside standard hours
- Initiate incident management procedures and escalate to L2 teams as appropriate
- Draft merchant updates and manage phone communications during incidents
- Share clear updates during shift handovers and morning stand-ups
- Collaborate closely with Product, Implementations, and Technology teams
Cerințe
- Prior experience in technical support engineering, preferably in a startup or fintech setting
- Practical experience working with APIs
- Experience using ticketing and collaboration platforms such as Freshdesk, Jira, Confluence, or comparable tools
- Basic to intermediate proficiency in SQL
- Experience working with MySQL, Snowflake, or PostgreSQL databases
- Familiarity with Postman, Excel, Kibana, or Grafana is beneficial
- Ability to work against SLAs and resolve incidents in high-pressure situations
- Strong capability in first-line investigation and technical issue identification
- Clear and effective written and spoken communication
- Well-developed problem-solving, analytical, and organisational abilities
- Availability for rotating shifts, including nights and weekends when needed
Beneficii
- Competitive pay
- Annual leave allowance
- Public holiday entitlement
- Time away from work that supports wellbeing
- Option to work remotely from eligible locations for up to 90 days annually under the Work From Anywhere policy
- Comprehensive health coverage
- Personal accident coverage
- Enhanced parental and family leave
- Opportunities for learning and professional development
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