Viz.ai dezvoltă software pentru domeniul medical, bazat pe inteligență artificială, destinat coordonării îngrijirii și fluxurilor de lucru clinice. Platforma sa pentru organizații utilizează peste 50 de algoritmi autorizați de FDA pentru a analiza imagini medicale și alte date clinice, ajutând echipele de îngrijire să identifice afecțiuni suspectate și să coordoneze răspunsuri prompte în neurologie, cardiologie, îngrijirea vasculară, oncologie, traumatologie și radiologie. Compania colaborează, de asemenea, cu organizații din domeniul științelor vieții și al dispozitivelor medicale pentru soluții personalizate, cercetare clinică, implementare și integrare cu sisteme cloud și sisteme spitalicești. Echipa Viz.ai sprijină organizațiile medicale care doresc să conecteze informațiile clinice cu fluxuri de lucru mai eficiente și cu îngrijirea îmbunătățită a pacienților.
Senior Healthcare Customer Success Manager US Remote
Lead strategic hospital and health system accounts for Viz.ai’s AI-powered healthcare platform. Drive adoption, retention, renewals, and expansion across customer organizations.
Descriere
- Manage a portfolio of mid-market and growth accounts across the full customer lifecycle
- Develop trusted relationships with key stakeholders as the primary customer contact
- Lead recurring business reviews with senior customer stakeholders
- Anticipate and resolve product and service adoption challenges while identifying opportunities
- Create and execute customer success plans that improve satisfaction, adoption, and retention
- Partner with Sales to identify expansion, upsell, cross-sell, renewal, and growth opportunities
- Advise customers on best practices, process improvements, and strategic priorities
- Evaluate customer health metrics, product usage, and feedback to produce actionable insights
- Oversee onboarding and guide customers through adoption milestones
- Increase product usage and embed the platform into customers’ daily operations
- Work cross-functionally with Sales, Marketing, Product, Support, and Engineering
- Share product feedback and customer insights to help shape product improvements
- Coach and support junior customer success team members
- Identify retention risks, develop mitigation plans, and advocate for customer needs
- Track and report customer health through NPS, satisfaction, and retention metrics
- Manage renewals and grow existing customer relationships
- Deliver customer training, webinars, and workshops
- Keep current on product updates, new features, and industry developments
- Monitor customer data and take proactive risk-mitigation measures
- Conduct monthly customer checkpoints and quarterly business reviews
- Work with SFDC and Monday.com
- Generate new ARR through expansion and upsell or cross-sell while securing timely renewals
Cerințe
- At least 5 years of experience in Customer Success, Sales, or Marketing within healthcare, or clinical experience in radiology, neuroscience, or cardiology; SaaS or technology experience is preferred
- Demonstrated success managing large, high-value accounts and improving customer success, retention, and growth
- Advanced relationship-building skills with C-level executives, business leaders, and cross-functional teams
- Strong ability to solve complex customer problems
- Deep knowledge of customer success practices, including onboarding, adoption, retention, expansion, upselling, cross-selling, and renewals
- Experience using Gainsight, Salesforce, Zendesk, or comparable CRM or customer success software
- Excellent written, verbal, and presentation skills
- Ability to explain complex concepts clearly and persuasively
Beneficii
- Equity
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- Generous vacation
- Performance-based bonuses for Israel employees
- Cibus meal allowance for Israel employees
- Office meals for Israel employees
- Flexible hybrid model for the Tel Aviv team
- Remote-first work environment across the U.S. and EU