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Viz.ai
Viz.ai
201 – 500 Employees
H1B Visa SponsorArtificial IntelligenceHealthcareSaaS
Viz.ai develops AI-powered healthcare software for care coordination and clinical workflows. Its enterprise platform uses more than 50 FDA-cleared algorithms to analyze medical imaging and other clinical data, helping care teams identify suspected conditions and coordinate timely responses across neurology, cardiology, vascular care, oncology, trauma, and radiology. The company also works with life sciences and medical device organizations on tailored solutions, clinical research, deployment, and integration with cloud and hospital systems. Viz.ai’s team supports healthcare organizations seeking to connect clinical insights with more efficient workflows and patient care.
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Senior Healthcare Customer Success Manager US Remote

Lead strategic hospital and health system accounts for Viz.ai’s AI-powered healthcare platform. Drive adoption, retention, renewals, and expansion across customer organizations.

USUnited States
$110,000 – $137,600 / year
RemoteFull-timeSeniorEnglish RequiredCustomer SuccessCustomer Success Manager
SFDC

Description

  • Manage a portfolio of mid-market and growth accounts across the full customer lifecycle
  • Develop trusted relationships with key stakeholders as the primary customer contact
  • Lead recurring business reviews with senior customer stakeholders
  • Anticipate and resolve product and service adoption challenges while identifying opportunities
  • Create and execute customer success plans that improve satisfaction, adoption, and retention
  • Partner with Sales to identify expansion, upsell, cross-sell, renewal, and growth opportunities
  • Advise customers on best practices, process improvements, and strategic priorities
  • Evaluate customer health metrics, product usage, and feedback to produce actionable insights
  • Oversee onboarding and guide customers through adoption milestones
  • Increase product usage and embed the platform into customers’ daily operations
  • Work cross-functionally with Sales, Marketing, Product, Support, and Engineering
  • Share product feedback and customer insights to help shape product improvements
  • Coach and support junior customer success team members
  • Identify retention risks, develop mitigation plans, and advocate for customer needs
  • Track and report customer health through NPS, satisfaction, and retention metrics
  • Manage renewals and grow existing customer relationships
  • Deliver customer training, webinars, and workshops
  • Keep current on product updates, new features, and industry developments
  • Monitor customer data and take proactive risk-mitigation measures
  • Conduct monthly customer checkpoints and quarterly business reviews
  • Work with SFDC and Monday.com
  • Generate new ARR through expansion and upsell or cross-sell while securing timely renewals

Requirements

  • At least 5 years of experience in Customer Success, Sales, or Marketing within healthcare, or clinical experience in radiology, neuroscience, or cardiology; SaaS or technology experience is preferred
  • Demonstrated success managing large, high-value accounts and improving customer success, retention, and growth
  • Advanced relationship-building skills with C-level executives, business leaders, and cross-functional teams
  • Strong ability to solve complex customer problems
  • Deep knowledge of customer success practices, including onboarding, adoption, retention, expansion, upselling, cross-selling, and renewals
  • Experience using Gainsight, Salesforce, Zendesk, or comparable CRM or customer success software
  • Excellent written, verbal, and presentation skills
  • Ability to explain complex concepts clearly and persuasively

Benefits

  • Equity
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • 401(k)
  • Generous vacation
  • Performance-based bonuses for Israel employees
  • Cibus meal allowance for Israel employees
  • Office meals for Israel employees
  • Flexible hybrid model for the Tel Aviv team
  • Remote-first work environment across the U.S. and EU

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