Viz.ai
Viz.ai
Viz.ai tibbiy yordamni muvofiqlashtirish va klinik ish jarayonlari uchun sun’iy intellektga asoslangan sog‘liqni saqlash dasturiy ta’minotini ishlab chiqadi. Uning korporativ platformasi tibbiy tasvirlar va boshqa klinik ma’lumotlarni tahlil qilish uchun FDA tomonidan tasdiqlangan 50 dan ortiq algoritmdan foydalanadi. Bu tibbiyot jamoalariga nevrologiya, kardiologiya, qon tomir kasalliklari, onkologiya, travmatologiya va radiologiya sohalarida taxmin qilinayotgan holatlarni aniqlash hamda o‘z vaqtida javob choralarini muvofiqlashtirishga yordam beradi. Kompaniya, shuningdek, hayot fanlari va tibbiy qurilmalar tashkilotlari bilan moslashtirilgan yechimlar, klinik tadqiqotlar, joriy etish hamda bulutli va shifoxona tizimlari bilan integratsiya ustida ishlaydi. Viz.ai jamoasi klinik ma’lumotlarni yanada samarali ish jarayonlari va bemorlarga ko‘rsatiladigan tibbiy yordam bilan bog‘lashga intilayotgan sog‘liqni saqlash tashkilotlarini qo‘llab-quvvatlaydi.

Senior Healthcare Customer Success Manager US Remote

Lead strategic hospital and health system accounts for Viz.ai’s AI-powered healthcare platform. Drive adoption, retention, renewals, and expansion across customer organizations.

Tavsif

  • Manage a portfolio of mid-market and growth accounts across the full customer lifecycle
  • Develop trusted relationships with key stakeholders as the primary customer contact
  • Lead recurring business reviews with senior customer stakeholders
  • Anticipate and resolve product and service adoption challenges while identifying opportunities
  • Create and execute customer success plans that improve satisfaction, adoption, and retention
  • Partner with Sales to identify expansion, upsell, cross-sell, renewal, and growth opportunities
  • Advise customers on best practices, process improvements, and strategic priorities
  • Evaluate customer health metrics, product usage, and feedback to produce actionable insights
  • Oversee onboarding and guide customers through adoption milestones
  • Increase product usage and embed the platform into customers’ daily operations
  • Work cross-functionally with Sales, Marketing, Product, Support, and Engineering
  • Share product feedback and customer insights to help shape product improvements
  • Coach and support junior customer success team members
  • Identify retention risks, develop mitigation plans, and advocate for customer needs
  • Track and report customer health through NPS, satisfaction, and retention metrics
  • Manage renewals and grow existing customer relationships
  • Deliver customer training, webinars, and workshops
  • Keep current on product updates, new features, and industry developments
  • Monitor customer data and take proactive risk-mitigation measures
  • Conduct monthly customer checkpoints and quarterly business reviews
  • Work with SFDC and Monday.com
  • Generate new ARR through expansion and upsell or cross-sell while securing timely renewals

Talablar

  • At least 5 years of experience in Customer Success, Sales, or Marketing within healthcare, or clinical experience in radiology, neuroscience, or cardiology; SaaS or technology experience is preferred
  • Demonstrated success managing large, high-value accounts and improving customer success, retention, and growth
  • Advanced relationship-building skills with C-level executives, business leaders, and cross-functional teams
  • Strong ability to solve complex customer problems
  • Deep knowledge of customer success practices, including onboarding, adoption, retention, expansion, upselling, cross-selling, and renewals
  • Experience using Gainsight, Salesforce, Zendesk, or comparable CRM or customer success software
  • Excellent written, verbal, and presentation skills
  • Ability to explain complex concepts clearly and persuasively

Imtiyozlar

  • Equity
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • 401(k)
  • Generous vacation
  • Performance-based bonuses for Israel employees
  • Cibus meal allowance for Israel employees
  • Office meals for Israel employees
  • Flexible hybrid model for the Tel Aviv team
  • Remote-first work environment across the U.S. and EU

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